Executive Technical Support - Thai Language

Responsibilities of the Role:

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advise & educate customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provide input on recurring customer problems and share that information with other technical team members when relevant.
• Work with the TAM Team to monitor and track issues to ensure accurate resolution.
• Monitor own “Open Case” workload and drive to closure.
• Answer support queries via phone, email, messaging, helpdesk applications, and face-to-face.
• Delivery, maintenance, and support of services and their components as agreed and published in the Service Level Agreements at both corporate and client levels.
• Deployment and maintenance of operating system images, hardware, and drivers, upgrades, patching.
• Packaging, deployment, and patching of applications.
• Assistance with maintenance and support of deployment infrastructure.
• Provide support and ownership for ongoing company audits and/or certification requirements.
• Monitor team adherence to policies and procedures.
• Network monitoring and maintenance.

Requirements for the Role:

• Degree in IT, Computer Science, or Engineering.
• Working knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot client solutions.
• Effective communication skills at all levels – written and verbal – English and Thai language.
• Superior customer service skills.
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast-paced, dynamic work environment.
• Display excellent communication, problem-solving, and people skills.
• Display willingness to learn/fast learner.
• Must be independent, self-motivated, show initiative, and a strong sense of ownership/responsibility.
• Structured troubleshooting techniques.
• Good ability to communicate ideas, sound knowledge of MS products.
• Strong services industry and “ITIL” acumen.

Salary Package:

• Attractive Salary (RM 3,500 – 4,500)
• Housing Allowance
• Performance-related bonus on a quarterly basis for confirmed staff
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage