Executive, Service Delivery

CTOS; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

CTOS is seeking a dedicated Executive in Service Delivery to enhance client satisfaction and operational efficiency. In this pivotal role, you will oversee service delivery processes, collaborate across teams, and ensure compliance with quality standards. Join us and contribute to impactful client success in a dynamic fintech environment.

Qualifications

• 3+ years of relevant experience in service delivery or project coordination, preferably in tech/fintech.
• Certification in ITIL, PMP or PRINCE2 is a plus.

Responsibilities

• Support end-to-end service delivery processes and monitor daily operations.
• Prepare service reports and assist in identifying process gaps.

Skills

Attention to Detail

Good Communication

Analytical Skills

Problem-Solving Skills

Education

Bachelor’s degree in Business Administration, Information Technology, Project Management

Tools

Service management tools

Job description

CTOS Digital is a key player in ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individual and business with the confident to make sound credit decision through access to data and insights at greater ease and speed.

Are you passionate about seamless service delivery and client satisfaction? We are looking for a highly organized and collaborative Executive, Service Delivery to join our team. This role plays a pivotal part in supporting the planning, execution, and monitoring of service delivery across multiple client projects and programs. You will ensure that services are delivered on time, within budget, and meet the highest quality standards, while working closely with project managers, clients, and internal teams.

If you're excited about driving operational excellence, improving service outcomes, and making a real impact on client success, we’d love to hear from you!

Here's How You Will Add Value:

• Support the end-to-end execution of service delivery processes in line with SLA and internal quality standards.
• Monitor daily service operations and ensure timely issue resolution by working closely with cross-functional teams.
• Maintain accurate documentation of service processes, client requirements, and issue resolutions.
• Prepare service reports and dashboards for internal reviews and performance tracking.
• Assist in identifying process gaps, inefficiencies, and recommend improvements for enhanced service performance.
• Coordinate onboarding and transition of new clients or services into operational workflows.
• Ensure adherence to compliance, risk, and data privacy policies in all service activities.
• Participate in servi8ce review meetings and contribute to client feedback and relationship management.

What you'll need to succeed:

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Project Management
• Certification in ITIL, PMP or PRINCE2 is a plus

Work Experience

• 3+ years of relevant experience in service delivery, project coordination or project coordination preferably in technology or fintech

Knowledge, Skills & Competencies

• Familiar with service management tools or platforms is a plus
• Attention to detail with good organization skills
• Good communication and interpersonal skills, with the ability to build rapport
• Good service delivery knowledge to support solution configuration issues and enhancements
• Good analytical and problem-solving skills
• Able to work independently and collaborate with cross-functional teams
• Able to multi-task, prioritize and manage time effectively.