Executive Service Consultant(Inbound calls)

Persolkelly; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading recruitment company in Asia Pacific is seeking an Executive Service Consultant for inbound calls based in Kuala Lumpur. This role involves responding to customer inquiries and meeting service quality standards in a vibrant banking environment. Candidates should possess a diploma in a relevant field and have strong communication skills in both Bahasa Malaysia and English.

Qualifications

• Minimum Diploma or degree in relevant field.
• Fluent in Bahasa Malaysia and English.
• Able to start work immediately.

Responsibilities

• Attend to customer enquiries and feedback via telephone.
• Meet key performance indicators for service and productivity.
• Comply with company guidelines and procedures.

Skills

Communication Skills

Active Listening

Fluency in Bahasa Malaysia

Fluency in English

Education

Diploma or degree in Business/Management/Insurance or related field

Job description

Executive Service Consultant(Inbound calls)

Position: EXECUTIVE SERVICE CONSULTANT (Inbound calls)
Work location: Bangsar/Kuala Lumpur
Company Background: Banking
Salary: up to RM 2,500

** Normal Working Hours
**Malaysian Citizen Only
**Able to start work immediately

Requirements:
1. Minimum Diploma or degree in Business/Management/insurance or related field
2. Communication Skills: Ability to articulate clearly, listen actively, and convey information effectively
3. Fluent Bahasa Malaysia & English

Job Description
• Attend to customer enquiries, requests, and feedback via telephone on products and services.
• Meet key performance indicators such as meeting calls productivity, service quality and resolution target.
• Provide support to other entities calls from all business channels.
• Comply and conform to company guideline and standard operating procedures

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Do you have customer service experience? How would you rate your English language skills? Which of the following languages are you fluent in? How much notice are you required to give your current employer? Are you willing to undergo a pre-employment background check?

Human Resources & Recruitment 101-1,000 employees

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, please visit www.persolkelly.com

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, please visit www.persolkelly.com

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