Executive/ Senior Executive - Operations

Provident Fiduciaries Berhad; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking an experienced Executive/Senior Executive - Operations to support daily operations. The ideal candidate has 3-5 years of experience, strong organizational skills, and proficiency in Microsoft Office. Responsibilities include managing trust operations, improving processes, and overseeing client onboarding. This is a full-time role essential for the organization's success.

Qualifications

• 3-5 years of experience in an executive/senior administrative role in financial or professional services.
• Excellent organisational skills and time management.
• Strong verbal and written communication skills.

Responsibilities

• Manage daily trust and fiduciary operations.
• Identify and implement workflow improvements.
• Oversee client onboarding process.

Skills

Operational Oversight

Process Improvement

Client Onboarding & Maintenance

Compliance Support

Reporting

Team Collaboration & Training

Vendor & Systems Management

Tools

Microsoft Office suite

Job description

Executive/ Senior Executive - Operations

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About the role

Provident Fiduciaries Berhad is seeking an experienced Executive/ Senior Executive - Operations to join our growing team in Kuala Lumpur. This is a full-time position that will play a vital role in supporting the day-to-day operations of our organisation.

What you'll be doing

• Operational Oversight: Manage daily trust and fiduciary operations, ensuring efficiency, accuracy, and compliance with internal controls and regulatory requirements.
• Process Improvement: Identify and implement opportunities to streamline workflows and improve operational effectiveness across departments.
• Client Onboarding & Maintenance: Oversee the onboarding process for new trust and corporate clients, including due diligence, documentation, and account setup in line with KYC/AML requirements.
• Compliance Support: Work closely with the compliance team to ensure operational adherence to relevant laws, regulations, and company policies.
• Reporting: Prepare and review operational reports, KPIs, and audit findings. Support internal and external audit processes.
• Team Collaboration & Training: Mentor junior staff and support cross-functional teams on operational tasks, systems usage, and best practices.
• Vendor & Systems Management: Liaise with external service providers and technology vendors to ensure the effective functioning of operational tools and platforms.

What we're looking for

• At least 3-5 years of experience in a similar executive/senior administrative role, ideally within the financial services or professional services sector.
• Excellent organisational and time management skills, with the ability to prioritise tasks and work to tight deadlines.
• Strong verbal and written communication skills, with the confidence to liaise with stakeholders at all levels.
• Proficient in using Microsoft Office suite, including Excel, PowerPoint and Word.
• A proactive and solution-oriented approach, with a keen eye for detail.
• A team player who is committed to contributing to the overall success of the organisation.