Executive/Senior Executive NPL & Recovery (Operation Improvement)

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Executive/Senior Executive for NPL & Recovery to enhance operational efficiency. This role involves analyzing processes, implementing improvement strategies, and ensuring compliance with regulations. You'll be at the forefront of optimizing workflows, integrating new technologies, and enhancing customer satisfaction. If you are committed, energetic, and possess strong analytical skills, this is an excellent opportunity to make a significant impact in a collaborative environment. Join a team that values innovation and employee engagement while driving operational excellence.

Qualifications

• 2-3 years experience in project handling and policy revision.
• Knowledge of credit management and banking operations is preferred.

Responsibilities

• Analyze processes to identify inefficiencies and implement solutions.
• Manage projects for operational improvements within budget and time.

Skills

Analytical Skills

Problem Solving

Project Management

Customer Service

Resource Management

Compliance Knowledge

Education

Diploma or Degree in relevant disciplines

Professional qualification in relevant disciplines

Tools

MS Office

CRM systems

Job description

Executive/Senior Executive NPL & Recovery (Operation Improvement)

1) Identifying and Addressing Inefficiency -

1. Process Analysis: Analyze existing processes to identify bottlenecks, redundancies and areas where improvements can be made.
2. Data Analysis: Use data to track performance, identify trends and pinpoint areas for improvement.
3. Problem Solving: Develop and implement solutions to address identified issues, ensuring they are effective and sustainable.

2) Implementing Improvement Strategies:

1. Process Optimization: Streamline workflows, reduce steps, and automate tasks to improve efficiency.
2. Technology Integration: Implement new technologies to improve operations, such as automation, data analytics, or CRM systems.
3. Resource Management: Optimize resource allocation including personnel, equipment and budget to maximize productivity.
4. Project Management: Manage projects related to operational improvements, ensuring they are completed on time and within budget.

3) Ensuring Compliance and Quality:

1. Regulatory Compliance: Ensure that all operations comply with relevant laws, regulations, and industry standards.
2. Quality Control: Implement quality control measures to ensure that products or services meet required standards.
3. Safety: Ensure a safe working environment for employees and customers.
4. Data Privacy: Maintain data privacy in line with global and local requirements.

4) Enhancing Customer Satisfaction and Productivity:

1. Customer Service: Improve customer service processes to increase satisfaction and loyalty.
2. Product/Service Quality: Enhance the quality of products or services to meet and exceed customer expectations.
3. Employee Engagement: Foster a positive and productive work environment by engaging employees and providing opportunities for growth.
4. Cost Reduction: Identify and implement cost-saving measures without compromising quality or customer satisfaction.

Requirements:

• Diploma or Degree holder or professional qualification in relevant disciplines.
• Minimum 2 to 3 years working experience in project handling/policy/procedure revision process and drafting.
• Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
• Proficient in MS Office applications.
• Strong logical, analytical and problem-solving skills.
• Ability to support and assist other team members, work under pressure and manage stress.
• Committed, energetic, independent, and self-motivated.
• Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.