Executive / Senior Executive Due Diligence Compliance

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A consumer financing provider seeks a Customer Support Officer to manage accounts and phone interactions, provide support to clients, and assist in operations. Candidates should possess at least 2-3 years of experience in collections, have a relevant diploma or degree, and good skills in MS Office. The role offers a dynamic workplace and opportunities for growth in Kuala Lumpur.

Qualifications

• Minimum of 2 to 3 years working experience in collections or related field.
• Relevant knowledge of credit management or banking operations.

Responsibilities

• Manage customer accounts and calling activities.
• Handle inbound/outbound calls efficiently.
• Report staff performance and prepare reports.
• Assist in operation planning and administration.

Skills

Good PC skills

Negotiation skills

Communication skills

Time management

Problem-solving

Education

SPM or Diploma or Degree

Tools

MS Office

Job description

Overview

To answer and follow up customer phone calls and emails, responding to customers’ queries and concerns pertaining to Due Diligence related matters.

To assist Unit Head and above on operation planning, handling calling activities and complaint, administration and any operation related matter.

To provide professional customer support and excellent customer service.

Responsibilities

• To manage customer accounts / calling activities set by Management on daily / monthly / yearly basis.
• To call customer to obtain latest customer information (i.e. address), perform verification and update in system accordingly.
• To communicate with various departments for customer profile maintenance, resolve customers’ queries and problem.
• To handle Inbound or outbound calls efficiently, courteously and professionally.
• To report staff performance on daily / weekly / monthly basis, prepare Due Diligence report and highlight exception cases.
• To assist Unit Head and above on operation planning, handling calling activities and complaint, administration and any operation related matter.
• To adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
• To conduct UAT and perform any ad-hoc task / matters assign by Management.

Qualifications

• SPM or Diploma or Degree holder or professional qualification in relevant disciplines.
• Minimum 2 to 3 years working experience in collection in general or any related field.
• Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.

Knowledge, Skills and Abilities

• Good PC skills and proficient in MS Office applications.
• Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
• Excellent planning and execution, time management and ability make decision in critical situation.
• High team spirit and ability make decisions in critical situation and resolve customer issue in timely manner.
• Able to support, work under pressure, handle operation with minimum supervision and manage stress.
• Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.

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Salary match

Number of applicants

Skills match

Your application will include the following questions:

• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

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