Executive, Sales Advisor (Credit Processing)

Hong Leong Bank; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial institution in Malaysia seeks an Executive, Sales Advisor specializing in Credit Processing. This full-time role involves responsibilities in loan processing, customer service, and ensuring compliance in the Auto Loan Centre. Candidates should possess strong communication skills, a proactive approach, and a minimum of tertiary education.

Qualifications

• Minimum 40 WPM typing speed with high accuracy.
• Ability to handle and maintain confidential information.
• Ability to work in a fast-paced environment under short deadlines.

Responsibilities

• Verify and process loan applications for credit approval.
• Assist the Centre Manager to oversee daily business operations.
• Attend to customer queries and complaints via phone or walk-in.

Skills

Communication

Interpersonal skills

Proactive

Customer-oriented

Education

Minimum tertiary education or equivalent certificates

Job description

Executive, Sales Advisor (Credit Processing)

Apply time type: Full time | Posted: 30+ Days Ago | Job Requisition ID: JR0000004565

If you are looking to excel and make a difference, take a closer look at us…

This role is responsible for loan processing, data entry, case mitigation, customer service, FIS lodgment, disbursement documentation, and compliance ambassador in the Auto Loan Centre.

Functional (Job Responsibilities)

1. Assist the Centre Manager to oversee daily business operations.
2. Review loan applications submitted by EHP; unqualified cases to be rejected outright.
3. Verify and process loan applications for credit approval.
4. Scan VSO, consent forms, income documents, and other necessary documents.
5. Perform thorough KYC via phone interview with loan applicants.
6. Follow-up with customers on pending documents for loan approval.
7. Calculate business income from bank statements.
8. Data entry and upload necessary documents into the LOAD$ system.
9. Follow-up with EHP/dealer on loan processing KIV and advise on loan pricing.
10. Loan processing, including verification and system access for credit approval.
11. Assist in pricing deviation and segment cases into processable or non-processable.
12. Escalate processable cases to CED; recommend outright rejection for non-processable cases.
13. Perform credit evaluation and recommendation for loan mitigation.
14. Review cases for additional document requirements.
15. Assist EHP with witnessing and signing of loan agreements.
16. Attend to customer queries and complaints via phone or walk-in.
17. Perform FIS lodgment.
18. Compile loan documentation for disbursement according to bank guidelines.
19. Follow up on funding defects with EHP/dealer.
20. Manage sales tracking tools and reporting.
21. Conduct annual review of fixed assets and dispose of obsolete assets.
22. Handle gift fulfillment for sales campaigns.
23. Perform monthly stock counts on premium items.
24. Maintain positive relationships with stakeholders.
25. Recommend process improvements for business operations.
26. Mentor and guide new/junior employees.
27. Participate in ad-hoc tasks as required.

Managerial

• Ensure office equipment and work area are maintained clean, safe, and organized.

Education/Qualifications

• Minimum tertiary education or equivalent certificates.
• Good communication and interpersonal skills.
• Proactive, customer-oriented, and able to work independently.
• Ability to work in a fast-paced environment under short deadlines.
• Minimum 40 WPM typing speed with high accuracy.
• Ability to handle and maintain confidential information.

Experience

• Experience in administration, customer service, or credit processing is an advantage.

About Hong Leong Bank

We are a leading financial institution in Malaysia with a century of entrepreneurial heritage. We provide comprehensive financial services through digital and physical channels in Malaysia and across the region.

We value diversity, inclusion, and merit, and aim to attract and develop the best talent. Our digital initiatives aim to enhance the employee experience and support career growth.

Realize your potential with Hong Leong Bank by applying now.