Executive, Sales Administration & Operational Transformation

Allianz Malaysia Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance company in Kuala Lumpur seeks sales administrative support to enhance operational efficiency. Responsibilities include updating agent appointments and managing agency operations. The ideal candidate should possess a diploma or degree and strong communication, problem-solving, and technology skills. Fresh graduates are encouraged to apply.

Qualifications

• Fresh graduates are encouraged to apply.
• Must be proficient in using technology and tools.

Responsibilities

• Verify and update new agent’s appointment.
• Handle policyholder’s requests for agent changes.
• Assist with administration tasks for Agency Successor Planning.

Skills

Good communication and interpersonal skill

Technology savvy

Analytical skills

Proficient in MS Office

Problem-solving skills

Ability to use AI tools

Education

Diploma / Degree in any discipline

Tools

Microsoft Excel

Job description

Overview

To provide efficient, timely and accurate sales administrative support to the supervisor and department head/regional heads and to ensure the smooth running of daily operational activities and maintenance of the sales administration records. Plan and support the system enhancement initiatives for improvements.

Responsibilities

• Responsible to verify and update new agent’s appointment.
• Responsible in Agency movement records exercise such as Performance, promotion, resignation and transfer from communication to maintaining records in the system
• Plan and assist with systems enhancements in streamlining manual workflows for operational efficiency
• Responsible in handling the policyholder’s request to change servicing agent, from communication with current and new servicing agent until the process of advice to LAA Dept.
• Responsible in Agency Training Monthly Review exercise, from communication with training department and updating records into system.
• Responsible for Agency Fringe Benefit entitlement listing and the circulation of the fringe benefit email to agency and individual agent. Update the nomination detail in OPUS (if any).
• Responsible to liaise with agencies pertaining to daily pending new business cases under BPM workbench.
• Assist with the administration tasks for the Agency Successor Planning
• Any other duties as and when deemed necessary.

Qualifications

• Possess Diploma / Degree in any discipline. Fresh graduate is encouraged to apply.
• Good communication and interpersonal skill
• Technology savvy and able to pick up knowledge and skills insystem
• Keen in making improvements to processes and finding new ways of working
• Proficiency in MS Office, especially Microsoft Excel
• Good analytical and problem-solving skill
• Proficient in using AI tools such as ChatGPT to simplify work and processes