Executive, Regulatory & Compliance (MCMC Kedah)

Malaysian Communications and Multimedia Commission; Kampung Khatijah; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading regulatory agency seeks an Investigation Officer for its Regulatory & Compliance Unit in Kedah. The successful candidate will conduct investigative activities, ensure compliance with regulations, and engage in public outreach programs. Ideal applicants should hold a bachelor's degree and possess sound project management and communication skills.

Qualifications

• Bachelor's Degree in any discipline with a minimum CGPA of 3.00/4.00.
• 3 - 4 years relevant experience.
• Good grasp of regulatory frameworks and project management.

Responsibilities

• Conduct enforcement and investigation activities as Investigation Officer.
• Assist in preliminary information gathering and evidence preservation.
• Address and resolve complaints in line with SOP.

Skills

Policy Development

Project Management

Communication

Education

Bachelor's Degree

Job description

Job Summary

Responsible to facilitate and execute the operation of Regulatory & Compliance Unit (RCU) to ensure all activities related to enforcement, compliance, complaint handling and regulatory functions of MCMC including ad hoc tasks are well managed and complied with all the SOP and regulations.

Job Responsibilities

1. Facilitate and conduct enforcement and investigations activities;
2. Act as an Investigation Officer (10) and Raiding Officer (RO) to conduct the surveillance and raiding operations;
3. Assist to conduct and coordinate preliminary information gathering based on the statement from complainant, suspect or witness;
4. Assist in enforcement actions that include the issuing of statutory and penalty notices and assist in the preparation of any prosecution as part of the enforcement process;
5. Ensure the evidence collection and preservation are accordance with the SOPs and provision of the law
6. Facilitate and provide details enforcement activities, reports and conclude task assignments including ad hoc tasks assigned in line with the SOP and regulations;
7. Execute all monitoring activities and ensure total compliance by all licensees and general public in the State e.g. unlicensed NFP;
8. Assist to gather local intelligence significant for future/planned enforcement activities;
9. Effectively address and resolve the complaints/reported cases in line with SOP and regulations;
10. Facilitate and conduct consumer awareness programmes to stakeholders (public and government agencies)
11. Assist to provides technical assistance and manage the formulation of appropriate recommendations to address and resolve identified issues to other law enforcement agencies and engage in inter-agency collaboration efforts; and
12. Utilise and manage the state office budget in line with the SOP and guidelines

Qualifications & Work Experience

• Candidate must possess at least a minimum Bachelor's Degree in any disciplines with a minimum CGPA of 3.00/4.00 from a reputable university
• 3 - 4 years relevant experience

Other Attributes

Technical Competencies

1. Policy Development - Sound understanding of the regulatory framework under the CMA'98 and its subsidiary legislations and good grasp of new developments that impact the communications and multimedia industry, from an economic, social, technical and consumer protection perspective.
2. Project Management - Sound understanding of project management elements — including resources, risks management and problem, diversify and flexibility to adapt and adopt changes and requirements of each project management levels and attention details, effective supervision, sound reporting and writing capabilities, provide critiques for continuous improvement.

Behavioral Competencies

1. Professionalism - able to plan and has good technical skills, conscientious and efficient in meeting commitments and observing deadlines, achievement oriented and tenacious and shows persistence when faced with difficult problems or challenges. Highly independent.
2. Communications - Convey effective and clarity through wilting and speaking and demonstrates sound opinions, express clear ideas and able to transfer knowledge, information to all related parties.

The candidate must be willing to work in MCMC Kedah State Office and permanent position.