Executive - Personal Financial Services Telemarketing (Cards Acquisition)

Hong Leong Bank; Malaysia; Presencial; MYR 28.000 - 50.000; Jornada completa

Descripción de la vacante

Hong Leong Bank in Malaysia is seeking a dynamic sales-focused telemarketer to engage customers by phone, promoting credit cards and personal loans. You will use probing and closing skills, generate referrals, and help acquire New-To-Bank customers.

You will explain product offerings, pre-qualify prospects, and strive to exceed daily and monthly targets while upholding strict compliance and ethical standards.

Formación

• Minimum SPM education or above.
• Good communication and interpersonal skills.
• Fluent in English and Bahasa Malaysia; Cantonese/ Mandarin an advantage.
• Multi-lingual ability is an added advantage.

Responsabilidades

• Engage customers for cross-sell via phone promoting HLB credit cards / personal loan using probing, qualifying and closing skills.
• Generate additional leads through referrals for acquiring New-To-Bank customers.
• Cross sell and up sell to existing customers with an array of credit card portfolio products.
• Explain HLB product offerings and promotions and pre-qualify prospects based on credit criteria.
• Ensure daily and monthly productivity targets are achieved and exceed sales indicators.
• Maintain compliance with Code of Conduct & Ethics in cards and personal loan acquisition.

Conocimientos

Communication skills

Interpersonal skills

Multilingual

Aggressive & results-driven

Educación

SPM or equivalent

Descripción del empleo

If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities)

• Engage customers for cross sell purpose via phone in promoting HLB credit cards / personal loan by using probing, qualifying and closing skills;
• Generate additional leads through referrals for acquiring New-To-Bank customers;
• Cross sell and up sell to existing customers with an array of credit card portfolio products;
• To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteria;
• To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management;
• To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethics policy in cards and personal loan acquisition effort at all times;
• Keeping abreast with competitive issues, products and the financial market;
• Active participation in providing feedback during discussions;
• Fostering positive relationship with team members within team and department;
• To carry out any other duties as directed by the management.

Organizational (organizational responsibilities)

• Adhering to department process and procedures in complying to audit, regulatory, and compliance;
• Respect the HLB culture & take an active role in the communities;
• Participate and display team work in all aspects of work, projects and assignments, Group Management Programs etc. at all times.

Education / Qualification

• Minimum SPM and above;
• Good communication and interpersonal skills.

Experience

• 2 – 3 years in the sales industry, preferably in a Telemarketing environment, is an added advantage;
• Fresh graduates are welcome to apply;
• Good command of English / Bahasa Malaysia / Cantonese / Mandarin languages.
• Multi-lingual skill will be an added advantage.
• Able to work under pressure, aggressive and result-orientated

Vacancies are available at Hong Leong Bank, Tower A, PJ City Development, 15A, Jalan 219, Section 51A, 46100 Petaling Jaya, Selangor (Office Base).

About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.