Executive, Parcel Recovery (Warehouse)

Ninja Van Malaysia; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Malaysia is seeking a dedicated Operations – Recovery professional to manage delivery issues effectively. This role involves investigating problematic parcels, ensuring adherence to processes, and preparing reports for stakeholders. Ideal candidates should possess a Bachelor’s degree and have strong analytical and communication skills.

Qualifications

• Bachelor’s degree required; fresh graduates encouraged to apply.
• 2 years experience in courier service advantageous.
• Must have excellent spoken & written English & Bahasa Malaysia.

Responsibilities

• Ensure inquiries for delivery issues are addressed timely.
• Conduct investigations for problematic parcels.
• Prepare weekly reports on delivery issues.

Skills

Analytical skills

Communication skills

Problem-solving

Attention to detail

Microsoft Office

Google apps

Education

Bachelor’s degree in any field

Job description

Shah Alam, Selangor, Malaysia

Operations – Recovery /

Permanent, Full-time /

On-site

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Responsibilities

• Accountable to ensure all inquiries for problematic delivery issues are well addressed on
• daily basis and close in timely mannered in all mediums
• Accountable to conduct a thorough investigations for all problematic parcels/delivery issues within the allotted time
• Accountable to verify all claims submissions from all claimant
• To prepare report on the related problematic delivery issues on weekly basis
• To ensure full adherence to Recovery's SOP
• To ensure the relevant stakeholders are well informed with issue that tag to order(s)
• To ensure the accuracy of data input into the recovery system
• To assist Manager/Head for any ad hoc projects and analysis as and when required.
  
  

Requirements

• Candidate must posses at least Bachelor’s degree in any field (fresh graduate encouraged to apply)
• 2 years working experience in courier service will be an added advantage
• Candidate must be a process and details oriented. Meticulous in ensuring processes are followed
• Good analytical and communication skills and a problem solver
• Hands on approach as work will be close to warehouse based
• Strong ability to grasp operation processes and systems quickly
• Must have an excellent spoken & written knowledge in English & Bahasa Malaysia
• Able to connect with people and communicate clearly
• Must have high integrity and responsibility towards the task assigned
• Excellent computer skills such as Microsoft Office and Google apps
• Quick learner: we work in a fast-paced environment where you will be challenged to rapidly pick up on new concepts
  
  

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