Executive Operation of Food & Beverage- Zecon Hotel

Serveco; Kuala Lumpur; Sur place; MYR 78 120 - 111 600; Plein temps

Résumé du poste

Serveco in Kuala Lumpur, Malaysia, is seeking an experienced F&B Operations Supervisor to coordinate with the kitchen, service team, and Sales & Marketing to ensure smooth operations. You will recruit and manage part-time staff for events, plan event layouts, monitor service quality, and maintain cleanliness and safety standards.

The role requires 2–3 years in F&B operations, strong knowledge of service standards and guest relations, and the ability to lead a fast-paced team while upholding

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 2-3 years of experience in F&B operations, preferably within the hospitality industry.
• Strong knowledge of F&B operations, service standards, and guest relations.

Responsabilités

• Coordinate with the kitchen, service team, Sales & Marketing, and other departments to ensure smooth operations.
• Recruit and manage part-time staff for events and supervise event execution.
• Plan event layouts based on guest attendance (pax) and monitor service quality.
• Maintain cleanliness, food safety, and compliance with hotel standards.
• Manage beverage inventory, coordinate with suppliers, and order outsourced food items.
• Prepare event costing, monitor café sales, and track food wastage.
• Develop and monitor departmental budgets and achieve monthly sales targets.
• Prepare operational and financial reports, including KPIs and performance analysis.
• Lead, train, and motivate F&B staff to deliver excellent customer service.
• Handle customer feedback and resolve complaints professionally.
• Perform other duties assigned by Management.

Connaissances

Leadership

Communication

Organizational skills

Problem-solving

Multitasking

Guest relations

Microsoft Office

Hotel management systems

Formation

Diploma or Bachelor's degree in Hospitality Management or related field

Outils

Microsoft Office

Hotel management systems

Description du poste

• Coordinate with the kitchen, service team, Sales & Marketing, and other departments to ensure smooth operations.
• Recruit and manage part-time staff for events and supervise event execution.
• Plan event layouts based on guest attendance (pax) and monitor service quality.
• Maintain cleanliness, food safety, and compliance with hotel standards.
• Manage beverage inventory, coordinate with suppliers, and order outsourced food items.
• Prepare event costing, monitor café sales, and track food wastage.
• Develop and monitor departmental budgets and achieve monthly sales targets.
• Prepare operational and financial reports, including KPIs and performance analysis.
• Lead, train, and motivate F&B staff to deliver excellent customer service.
• Handle customer feedback and resolve complaints professionally.
• Perform other duties assigned by Management.

Requirements

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 2-3 years of experience in F&B operations, preferably within the hospitality industry.
• Strong knowledge of F&B operations, service standards, and guest relations.
• Good leadership, communication, organizational, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficient in Microsoft Office and hotel management systems.