Executive, Operation Ecom

PUMA Group; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading sports brand in Selangor is seeking a candidate for Ecommerce Retail Operations. Responsibilities include optimizing inventory flow, managing external development teams, and ensuring smooth eCommerce fulfillment operations. The ideal candidate possesses a bachelor's degree and has 1-2 years of experience in the field. This position emphasizes attention to detail and collaboration with various stakeholders across locations.

Qualifications

• 1-2 years in Ecommerce Retail Operations.
• Experience with marketplaces and systems handling is a plus.
• Strong affinity for technology and processes.

Responsibilities

• Identify and implement continuous system and process improvements for inventory and order flow.
• Manage and prioritize external development teams using JIRA and Confluence.
• Ensure smooth eCommerce fulfillment operations including payments and order tracking.
• Manage projects with local and global stakeholders for the eCommerce roadmap.
• Report and analyze operational metrics to identify opportunities.

Skills

Detail-oriented

Process-oriented

Fluent in English

Education

Bachelor's degree in Supply Chain, Business Management, or equivalent

Tools

Microsoft Office (Excel, PowerPoint)

SAP

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION:

This role will be responsible for ensuring that systems, processes, and people operate efficiently and effectively behind the scenes to deliver an exceptional experience to PUMA customers. The role will cover PUMA.com technology (eCommerce platform, payments, data feeds, etc.), as well as backend fulfillment for PUMA.com and Marketplaces (Order Management System, Third Party Logistics, Last Mile Delivery, Return/Refund management, etc.). The right candidate will have a strong eye for detail, a process-oriented approach, and an affinity for technology and processes that deliver value for end consumers.

Responsibilities:

1. Identify and implement continuous system and process improvements for inventory flow, order flow, returns, and cancellations for puma.com and marketplaces. Act as the primary business owner for the Order Management System (OMS).
2. Manage and prioritize external development teams using JIRA and Confluence. Document detailed requirements for enhancements and bug fixes, and perform final UAT before deployment.
3. Ensure smooth eCommerce fulfillment operations including payments, order flow, packaging, last mile delivery, and order tracking. Monitor and optimize payment, fraud, and refund systems, and support the Customer Service team.
4. Manage projects with local and global stakeholders to execute the eCommerce roadmap.
5. Report and analyze operational metrics to identify areas of concern and opportunity. Keep system interface and process documentation current.

YOUR TALENT:

Education: Bachelor's degree in Supply Chain, Business Management, or equivalent.

Experience: 1-2 years in Ecommerce Retail Operations; marketplaces and systems handling experience is a plus.

IT Skills: Proficiency in Microsoft Office (Excel, PowerPoint), SAP knowledge.

Language Skills: Fluent in English and local language (written and oral).

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns PUMA, Cobra Golf, and stichd, headquartered in Herzogenaurach, Germany.

PUMA is an equal opportunity employer, committed to diversity and inclusion, and does not tolerate harassment or discrimination.