Executive, Omni-Channel Customer Experience

AEON Credit Service (M) Bhd

Kuala Lumpur

On-site

MYR 42,000 - 66,000

Full time

14 days+

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Job summary

AEON Credit Service (M) Berhad is seeking an Executive for the OMNI Universal Channel to strengthen our Contact Centre. You will handle inquiries, requests, and complaints across email, web chat, social media, letters and phone calls, while supporting SLA and AR targets.

The role requires a Bachelor's degree or higher, fluency in English and Bahasa Melayu, and the ability to work in rotational shifts. Prior contact center experience is preferred and a collaborative, analytical mindset is

Qualifications

Bachelor's degree or higher required.
Experience in customer service or contact center preferred.
Fluent in English and Bahasa Melayu; other dialects an advantage.
Able to work on rotational shifts and five-day work week.

Responsibilities

Attend to customer enquiries via email, live chat, social media, letters, and calls.
Support inbound operations to meet SLA and AR targets.
Make effective inbound/outbound calls to follow up on cases.
Ensure timely resolution and response within turnaround times.
Communicate clearly and professionally in writing and speech.
Collaborate with internal departments to resolve issues promptly.
Analyse cases to identify service improvements and process efficiency.
Ensure compliance with internal policies and BN M requirements.