Executive, Non-Motor Claims

Allianz Malaysia; Kuala Lumpur; On-site; MYR 35,000 - 50,000; Full time

Job summary

Une entreprise mondiale d'assurance recherche un spécialiste des réclamations non motorisées pour rejoindre leur équipe à Kuala Lumpur. Le candidat idéal sera chargé de l'évaluation des demandes et de la gestion des plaintes tout en ayant une solide expérience des processus d'assurance. Allianz Malaysia valorise la diversité et encourage les candidatures de tous horizons pour construire un avenir meilleur.

Qualifications

• Expérience d'au moins 1 an dans le traitement des réclamations non-motorisées.
• Convient aux nouveaux diplômés également.
• Bonne compréhension des conditions et exclusions des polices.

Responsibilities

• Évaluer les demandes de réclamations en obtenant les documents nécessaires.
• Traiter les plaintes des autorités locales et des assurés.
• Négocier et assister aux audiences judiciaires si nécessaire.

Skills

Communication

Jugement

Prise de décisions

Connaissance des processus de réclamations

Education

Bachelor's Degree ou équivalent dans un domaine connexe

Tools

Outils IA tels que ChatGPT

Job description

Job Summary

To process the Non Motor Claims under Claims Hub.

Key Responsibilities

• Perform claims assessment by obtaining necessary claims documents from relevant parties such as insured, solicitors, underwriters, agents, brokers, etc., to make decisions on policy liability and provide offers or rejections to customers.
• Handle complaints from local authorities, insured individuals, and agents.
• Conduct negotiations and attend court when necessary for selected contested cases.
• Take action to recover claims through subrogation.
• Attend to claims queries from customers, agents, brokers, branches, and claims hub.
• Identify processes that can be automated or simplified, including system enhancements.

Key Requirements

• Bachelor's Degree or equivalent in any related field.
• Minimum 1 year of experience in Non-motor Claims processing or handling.
• Fresh graduates may also apply.
• Well-versed with claims processes and handling.
• Good understanding of policy conditions and exclusions.
• Good judgment and decision-making skills.
• Good communication skills.
• Familiarity with AI tools such as ChatGPT for task management and automation.

Allianz Group is a trusted insurance and asset management company committed to diversity and inclusion. We encourage applications from all backgrounds and identities. Join us to build a better future for our customers and the world.