Executive – Network Operation Centre

Recooty; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Kuala Lumpur is seeking a technical support specialist to provide day-to-day support for desktop applications and hardware. The role involves troubleshooting, vendor management, and ensuring smooth network operations. Candidates should have a degree in IT or related fields and at least one year of experience. Attractive salary and benefits offered.

Benefits

Performance related bonus

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Qualifications

• Minimum 1 year of experience in similar capacity.
• Knowledge of Windows and OS X environment at an intermediate or advanced level.

Responsibilities

• Provide day-to-day delivery and technical support for desktop applications and hardware.
• Diagnose and troubleshoot computer and network issues.
• Participate in on-call activities for 24/7 support.

Skills

Troubleshooting

Communication

Education

Degree/Diploma in Information Technology

Degree/Diploma in Computer Science

Degree/Diploma in Computer Engineering

Tools

Avaya VOIP

Network Devices

Firewalls

VPN

Proxies

Job description

Responsibilities of the Role:

• Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, printers, computer hardware, mobile device, and similar devices via Ticketing, Phone support and onsite support as required.


• Support Windows and MAC hardware primarily.


• Diagnose and troubleshoot computer and general network issues.


• Provide timely resolution of end user problems as per SLA.


• Provide support for field personnel remote communications and connectivity.


• Organize and prioritize workflow and to meet established timeframes.


• Monitors network administration and maintenance operations, resolves network incidents to ensure the smooth-running of the day-to-day operations.


• Vendor management on devices and peripherals.


• Maintain updated knowledge of policies, procedures, products and activities of assigned area.


• Participate in on call activities and follow escalation process to provide 24/7 support on weekdays and weekend.

Requirements for the Role:

• Ability to troubleshoot and resolve issues with PCs, Laptop hardware and software onsite and remote.


• Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.


• Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.


• Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.


• Degree/Diploma in Information Technology, Computer Science or Computer Engineering.


• Basic knowledge of Network Devices, Firewalls, VPN, Proxies.


• Some telephony and PABX knowledge are advantageous (Training will also be provided).


• Ability to communicate well in English.


• Minimum 1 year of experience in similar capacity.

The Package:

• Attractive Salary (RM3,000).


• Performance related bonus for confirmed staff.


• Annual Leave 15 days.


• Medical Leave 14 days.


• Medical and hospitalization coverage.


• Working Location: Menara TA One, Kuala Lumpur / Mercu MQA, Cyberjaya (if required).