Executive - Land Transport, Customer Service

DB Schenker; Shah Alam; On-site; MYR 200,000 - 250,000; Full time

Job summary

Join DB Schenker’s team as a Customer Service Specialist, where you'll manage daily logistics operations and ensure successful deliveries. This role requires strong interpersonal and communication skills, with a focus on customer satisfaction and operational excellence. You will serve as the primary contact for assigned customers, overseeing their orders and shipments in a dynamic logistics environment.

Qualifications

• Minimum Diploma in Business Management or related field.
• At least 2 years of experience in Logistics and Transportation.

Responsibilities

• Handle customer service operations and ensure successful deliveries.
• Liaise with customers, input shipment details, and manage customer KPIs.
• Act as main contact for customers and monitor cargo movement.

Skills

Interpersonal skills

Communication skills

Service orientation

Education

Diploma in Business Management

Tools

Warehouse management systems

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

This position is responsible to handle day to day customer service’s operations to ensure successful deliveries in compliance with company and customer requirements.

• Liaise with customers for order bookings.
• Act as the single contact person for the customer assigned to you.
• Constantly monitor cargo movement locally and across borders.
• Plan bookings by arranging trucks using either our own fleet or external vendors.
• Assist and prepare other requirements as per customer’s requests, such as Customs declarations.
• Ensure loading and unloading activities are executed without escalation.
• Regularly inform and update customers on cargo movement.
• Communicate with customers daily via email or phone, fulfilling their requests and strictly following their SOPs.
• Take ownership of customer issues and escalations.
• Manage, update, and review customer KPIs and reports.
• Attend customer meetings, QBRs, and respond to inquiries.
• Input shipment details into the Transport Management System.
• Compute movement information in the database.
• Prepare and compile shipment documents for billing submission.
• Minimum Diploma in Business Management or a related field in Transport/Logistics.
• At least 2 years of working experience in the Logistics and Transportation industry.
• Knowledge of warehouse management systems is an advantage.
• Service-oriented with good interpersonal and communication skills.
  
  

To be considered for this position you must have valid rights to work and live in Malaysia