Executive, IT Operations Specialist

Job Summary

The Executive, IT Operations Specialist will play a critical role in ensuring the smooth operation of the company's IT services and infrastructure. This position is responsible for providing technical support, and administration of IT systems. The ideal candidate will have a good background in IT operations, good problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment.

Key accountability

IT Infrastructure Management

1. Maintenance of IT peripherals, internal servers, and network infrastructure, ensuring optimal performance.
2. Administer cloud infrastructure (e.g., Google Cloud Platform), ensuring scalability, reliability, and security.

Technical Operations and Support

1. Provide technical support & troubleshooting for IT infra, including servers, networks, and cloud systems.
2. Manage PABX account access and other communication systems, ensuring seamless operation and user access.
3. Collaborate with other IT specialists to resolve complex technical issues and improve overall system performance.

Incident and Request Management

1. Ensure that all IT incidents and service requests are promptly addressed, adhering to ITIL standards.
2. Provide comprehensive Level 2-3 IT support to resolve complex technical issues related to computers, software, on-premises servers, and cloud infrastructure.

Customer Service

1. Deliver exceptional customer service to internal clients, ensuring their IT needs are met with high-quality support.

Documentation and Compliance

1. Maintain consistent and uniform documentation standards across all IT operations and infrastructure.
2. Ensure all IT units adhere to company policies, procedures, and regulatory compliance requirements.
3. Assist in updating IT policies, procedures, and guidelines to reflect current best practices.

Administrative Management

1. Assist in administrative tasks, such as document management, record keeping, and inter-departmental coordination to resolve operational issues.

Qualification

Bachelor’s Degree in Information Technology, Computer Science, or related field.

Desired Experience

1. At least 1-3 year(s) of working experience in IT Operations, technical support, or a related role.
2. Knowledge of ITIL standards and ITSM platforms.
3. Proficiency in managing both on-premises and cloud-based infrastructure (e.g., Google Cloud Platform).
4. Required language(s): English, Bahasa Malaysia

Special Skills

1. Good problem-solving skills and the ability to manage multiple tasks effectively.
2. Good communication skills, with the ability to interact with various levels of management and staff.
3. Good customer service orientation.
4. High quality of work (Reliable).
5. An ability to stick to strict deadlines.
6. A keen eye for detail.
7. Knowledge of best practices in IT documentation and administrative management.

Personal Attributes

1. Positive attitude and good interpersonal skills.
2. Ability to be a self-starter, work under pressure and handle multiple tasks simultaneously in a fast-paced environment.
3. Punctual, hardworking and proactive.
4. Organized and able to work in a dynamic work environment