Executive - Infrastructure & Operation (Gamuda Cove)

GAMUDA; Dengkil; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to enhance operations within its CRE division. This role focuses on managing IT infrastructure, providing end-user support, and ensuring seamless day-to-day operations across various environments. You'll be involved in troubleshooting, system upgrades, and vendor management, while also supporting critical IT systems and disaster recovery efforts. If you're passionate about technology and eager to contribute to a dynamic team, this opportunity is perfect for you.

Qualifications

• 2-5 years of experience in IT support, especially in themed parks.
• Proficient in managing IT infrastructure and end-user support.

Responsibilities

• Manage IT infrastructure and provide end-user support.
• Oversee system performance and ensure service uptime.

Skills

Windows Server 2012 Enterprise

VMware

HP Data Protector

Firewall security

Networking (VLAN, WAN)

Google Cloud

End-User Support

MySQL/SQL databases

ITIL V4

CCNA

Education

Diploma in IT

Bachelor’s Degree in IT

Master’s Degree in IT

Tools

Meraki

Aruba switches

O365 products

Job description

Job description:

Job Summary

Primary focus will be on IT Support for CRE division (e.g Leisure & Hospitality, Leasing, Retail & Malls, CRE-Central and CRE-Project).

Key Responsibilities

• Manage all existing IT infrastructure and end-user equipment within the CRE Division to ensure smooth day-to-day operations.
• Provision IT devices, troubleshoot issues, and provide end-user support across various IT-related matters.
• Provide support for the end-user computing environment, including client hardware, network connectivity, Active Directory records, email systems, SharePoint, Office 365, print technologies, and other office software.
• Oversee the transition of newly implemented systems from the IT Applications, Infrastructure, and Project Management teams to ensure effective long-term support and continuity.
• Participate in the installation, configuration, and testing of IT infrastructure equipment, ensuring best practices and documentation are followed.
• Liaise with service providers and vendors to analyze, troubleshoot, and resolve operational issues beyond the scope of internal IT Support, escalating to the IT Support Manager when necessary.
• Maintain service uptime for all backend IT systems including servers, storage, network equipment, backup systems, email, collaboration tools, mobile devices, and enterprise services to ensure secure, efficient, and reliable operations.
• Monitor system performance and bandwidth utilization, taking proactive measures to ensure optimal network and server performance.
• Perform system upgrades and patches regularly to maintain security and compatibility across infrastructure components.
• Carry out regular data backup and restoration tasks to comply with financial and business continuity requirements.
• Provide contingency solutions to support business continuity in the event of system failures.
• Support disaster recovery efforts, including providing technical inputs during failover decisions and execution.
• Assist with budgeting and procurement processes for IT equipment, services, and solutions, including vendor engagement, quotation evaluation, and purchase recommendations to align with cost-effectiveness and organizational needs.
• Provide support for POS (Point-of-Sale) systems, including installation, troubleshooting, and coordination with vendors for timely resolution.
• Maintain an up-to-date IT asset inventory, ensuring proper tracking, tagging, and lifecycle management of hardware and software assets.
• Perform any other duties assigned by management from time to time.

Qualifications

• Diploma / Advanced Diploma / Bachelor’s Degree / Masters in IT related qualification.

Skills & Abilities

• Experience in Key Infrastructure Technologies: Expertise in Windows Server 2012 Enterprise, VMware, HP Data Protector (Backup & Storage), iSCSI storage technologies, Firewall security, Networking including VLAN segmentations, inter-office WAN provisioning, and modern network monitoring and management solutions such as Meraki and Aruba switches.
• Cloud Computing: Knowledge of Google Cloud or similar cloud platforms for scalable IT solutions.
• End-User Support: Proficient in providing support across all types of computing devices and platforms such as laptop/desktop/Point of Sales devices, office application software, and telephony services tailored to the CRE Division technology environment.
• Peripheral and System Support: Skilled in managing printers, projectors, door access systems, and other IT-related end-user infrastructures.
• Industry-Specific Experience: At least 2-5 years of experience supporting IT environments in themed parks or similar organizational levels.
• Database and Application Management: Familiarity with MySQL/SQL databases and corporate application systems such as ERP is advantageous.
• Certifications and Added Skills: Certifications such as ITIL V4, PMP, CCNA, or CCNP are highly desirable, alongside knowledge of O365 products, including Power Apps and Power BI.
• Team Work: Proven ability to work as a team to achieve a common goal and assist other team members for additional coverage on applications
• Flexibility: Willing and able to work on rotational schedule is a must, including weekends, public holidays, and after-office hours as needed.
• Willing To Learn : Eager to continuously develop new skills and adapt to support evolving business needs.