Executive, Inflight System & Development

Malaysia Airlines Berhad; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airline company in Malaysia is seeking an Executive, Inflight System & Development to serve as a key stakeholder in managing the In-flight Catering Operations System. Responsibilities include ensuring operational alignment, system performance monitoring, training users, and facilitating smooth operations. Candidates should possess a Bachelor's degree in a relevant field and have 2–4 years of experience in airline catering operations or related systems. This role offers a dynamic work environment with opportunities for collaboration across departments.

Qualifications

• 2–4 years of experience in airline catering operations or inflight services.
• Experience with operational systems is highly desirable.

Responsibilities

• Conduct training on In-Flight Operations Systems.
• Ensure system runs smoothly according to agreed SLA.
• Maintain all related documents and policies.
• Collaborate with business users on reporting requirements.
• Collect and analyze system data for management reporting.

Skills

Project Management basic knowledge

Office365

PowerBI

Sharepoint

SAP system basic knowledge

Troubleshooting

Problem solving

Education

Bachelor's degree in Business Administration or related field

Tools

ICOS

ERP

Job description

Executive, Inflight System & Development

Reporting To

Manager, Inflight System & Development

Position Summary

The role is responsible for, and serves as a key stakeholder in, the In-flight Catering Operations System (ICOS) and related systems that support all business activities. The role also involves planning, executing, monitoring, and tracking ICOS operations to ensure alignment with the business case and operational requirements. Additionally, it is responsible for ensuring smooth system operations and preparing management reports on system performance.

Key Accountability

• To conduct training on In-Flight Operations Systems and ensure all related documentations and policies are maintained and updated.
• To ensure the system is running smoothly according to agreed SLA. Communicate with vendor, IT and stakeholders on any system updates, patches and maintenance activities.
• To ensure all users are trained and all related documentations and policies are maintained and regularly updated. Attend to queries from users on system functionalities and issues.
• To ensure all system issues, updates and upgrades are recorded, tracked and resolved within agreed SLA
• Collection and analysis of system data for management reporting.
• To ensure all system reports are generated and updated. Collaborate with business users on new reporting requirements.

Qualifications and Working Experience

• Bachelor’s degree in Business Administration, Hospitality Management, Information Systems, or a related field.
• 2–4 years of experience in airline catering operations, inflight services, or aviation-related system management.Experience with operational systems (e.g., ICOS, ERP, or similar) is highly desirable

Areas of Experience

• Project Management basic knowledge.
• Office365, PowerBI, Sharepoint and SAP system basic knowledge
• Trouble shooting & Problem solving

Personality Traits

• Ability to work in a fast-paced, dynamic environment.
• Attention to detail and commitment to operational excellence.
• Team-oriented with the ability to collaborate across multiple departments.
• Able to identify issues with data quality and work on the resolution