Executive Inbound Call, Customer Care

AmBank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking group is seeking enthusiastic individuals for the Contact Centre role in Kuala Lumpur. This position involves handling customer queries, performing financial transactions, and maintaining high service standards. With a focus on teamwork and a dynamic work environment, candidates should possess a degree and have some knowledge of retail banking products.

Qualifications

• Preferably with 1 year working experience in Contact Centre environment.
• Broad knowledge on retail banking products.
• Fast learner to pick up systems, policies, and procedures.

Responsibilities

• Perform call verification process and handle customer enquiries.
• Complete documentation for managing customer complaints.
• Educate customers on new products and services.

Skills

Analytical thinking

Problem solving

Team player

Education

Recognized degree in any discipline

Job description

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• Perform the required call verification process prior updating customers' information or providing account information.
• Identify and handle customers' enquiries completely and accurately with confidence.
• Attend to customers' instructions for financial and non-financial transactions.
• Complete necessary documentation to manage the customers' complaints, issues, and subsequent solutions.
• Schedule or act on any required follow-up in accordance with AmBank Contact Centre guidelines.
• Maintain confidentiality of organizations' customers and data.
• Educate customers on new products and services.
• Other ad-hoc duties / project assigned.

Job Requirements:

• Recognized degree in any discipline preferably with 1 year working experience in Contact Centre environment.
• Broad knowledge on retail banking products.
• Fast learner to pick up the systems, policies and procedures requirements.
• Analytical thinking and problem solving.
• Team player and cooperative.
• Applicants should be Malaysian and willing to work on shift hours and rotated location

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Have you worked in a call centre before? Which of the following types of qualifications do you have? How would you rate your Bahasa Malaysia language skills? Which of the following languages are you fluent in? Are you available for shift work? How many years' experience do you have as a Retail Banking Executive?

Banking & Financial Services More than 10,000 employees

Established in August 1975, AmBank Group is one of the largest banking groups in Malaysia by market capitalization and comprises AMMB Holdings Berhad and its subsidiaries:

At AmBank Group, our people are the reason for our achievements today.

We believe in diversity and creativity. We look for energy, deep passion and an unwavering drive to excel. We want motivated, agile and ambitious young individuals to join us in building a first-class team to deliver excellence within a dynamic and results-oriented environment.

Adding greater value to this one-stop financial hub is the Group’s strategic partnership with Australia and New Zealand Banking Group Ltd (ANZ), one of Australia’s leading financial institutions, International Assurance Group (IAG) and MetLife, Inc. providing the synergy of a wide network, regional presence, and international banking and financial services expertise.

Established in August 1975, AmBank Group is one of the largest banking groups in Malaysia by market capitalization and comprises AMMB Holdings Berhad and its subsidiaries:

At AmBank Group, our people are the reason for our achievements today.

We believe in diversity and creativity. We look for energy, deep passion and an unwavering drive to excel. We want motivated, agile and ambitious young individuals to join us in building a first-class team to deliver excellence within a dynamic and results-oriented environment.

Adding greater value to this one-stop financial hub is the Group’s strategic partnership with Australia and New Zealand Banking Group Ltd (ANZ), one of Australia’s leading financial institutions, International Assurance Group (IAG) and MetLife, Inc. providing the synergy of a wide network, regional presence, and international banking and financial services expertise.

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