Executive - Group Operations (Customer Relationship) | Kuala Lumpur, MY

Hong Leong Bank; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

Join a leading financial institution in Malaysia as an Executive in Group Operations. This role focuses on delivering exceptional customer service by addressing queries and providing solutions effectively. You'll have the opportunity to personalize service, meet individual targets, and work in a dynamic environment that values diversity and inclusion. With comprehensive training and competitive benefits, this position offers a chance to excel in your career while contributing to a company that prioritizes innovation and employee growth. Embrace the opportunity to make a difference in the financial sector!

Benefits

Competitive employer contributions to EPF and SOCSO

Annual, sick, and birthday leaves

Medical and dental benefits

Shift allowance

Attendance allowance

Sales incentives

Mandarin speaker allowance

Overtime and public holiday allowances

Two weeks of classroom training

Qualifications

• Malaysian citizen with diploma or SPM; fresh graduates welcome.
• Strong communication skills in English and Malay; Mandarin is a plus.

Responsibilities

• Attend calls and respond to customer queries professionally.
• Provide high-quality service to achieve customer satisfaction.
• Keep records of call information and escalate unresolved issues.

Skills

Good communication skills in English

Good communication skills in Malay

Proficiency in Mandarin

Problem-solving skills

Active listening

Attention to detail

Basic PC knowledge

Education

Diploma

SPM

Fresh graduates from various backgrounds

Job description

Executive - Group Operations (Customer Relationship)

If you are looking to excel and make a difference, take a closer look at us...

Job Description:

• Attend incoming calls and respond to customers' queries and requests in a courteous and professional manner, providing appropriate solutions and alternatives.
• Provide high-quality service to achieve customer satisfaction by resolving queries at first contact where possible.
• Personalize service by cross-selling and up-selling products and services suitable for customers.
• Keep records of all call information in line with SOP; escalate unresolved issues to Team Manager / Service Manager for resolution.
• Achieve individual targets and goals while maintaining quality and compliance.
• Strive to exceed productivity and KRA targets.

Jobholder Requirements:

• Malaysian citizen
• Fresh graduates from various backgrounds are encouraged to apply; diploma and SPM holders are also welcome.
• Good communication skills in English and Malay; proficiency in Mandarin is an advantage.
• Patience, confidence, active listening, problem-solving skills, and attention to detail.
• Ability to manage multiple customer interactions.
• Basic PC knowledge and adaptability to new software applications.
• Willingness to work in shifts during weekdays, weekends, and public holidays (allowance provided).
• Willing to work in PJ City / OUG / Kelana Jaya.

Benefits:

• Competitive employer contributions to EPF and SOCSO
• Annual, sick, and birthday leaves
• Medical and dental benefits
• Shift allowance, attendance allowance, sales incentives, Mandarin speaker allowance (if applicable)
• Overtime and public holiday allowances
• Two weeks of classroom training in PJ City

About Hong Leong Bank

We are a leading financial institution in Malaysia with a century of entrepreneurial heritage. Our comprehensive financial services are guided by a Digital-at-the-Core ethos, earning industry recognition for our innovative approach. Our offerings span across Malaysia and expanding regionally in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We value diversity, inclusion, and merit, assessing candidates based on potential and merit to attract top talent. We are digitising the employee journey to support lifelong learning and career growth from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.