Executive - Group Operations (Customer Relationship)-11

Hong Leong Bank; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading Malaysian financial institution seeks an Executive for Group Operations focused on Customer Relationship. The role involves managing customer calls, providing solutions, and achieving service targets. Ideal for fresh graduates with strong communication skills. Benefits include competitive EPF contributions, medical coverage, and allowances for shifts and attendance.

Benefits

Competitive employer contributions to EPF and SOCSO

Leave entitlements including annual, sick, and birthday leave

Medical and dental benefits

Shift allowance

Attendance allowance

Sales incentives

Overtime and public holiday allowances

Two weeks of classroom training

Qualifications

• Open to fresh graduates from various backgrounds.
• Good communication skills in English and Malay; Mandarin is an advantage.

Responsibilities

• Attend incoming calls and respond to customer queries.
• Deliver high-quality service to achieve customer satisfaction.
• Achieve individual targets and goals while maintaining quality.

Skills

Communication

Problem Solving

Active Listening

Attention to Detail

Education

Diploma

SPM

Tools

PC Knowledge

Job description

Executive - Group Operations (Customer Relationship) - 11

Job Description:

1. Attend incoming calls and respond to customer queries and requests courteously and professionally, providing appropriate solutions and alternatives.
2. Deliver high-quality service to achieve customer satisfaction by resolving queries at first contact where possible.
3. Personalize service through cross-selling and up-selling suitable products and services.
4. Keep records of all call information in line with SOP; escalate unresolved matters to Team Manager / Service Manager.
5. Achieve individual targets and goals while maintaining quality and compliance.
6. Strive to exceed productivity and KRA targets consistently.

Jobholder Requirements:

1. Malaysian citizen.
2. Open to fresh graduates from various backgrounds, including Diploma and SPM holders.
3. Good communication skills in English and Malay; Mandarin is an advantage.
4. Patient, confident, attentive to details, with active listening and problem-solving skills.
5. Ability to manage multiple customer interactions.
6. Basic PC knowledge and adaptability to new software.
7. Willing to work on shifts during weekdays, weekends, and public holidays (allowance provided).
8. Willing to work in PJ City / OUG / Kelana Jaya.

Benefits:

1. Competitive employer contributions to EPF and SOCSO.
2. Leave entitlements including annual, sick, and birthday leave.
3. Medical and dental benefits.
4. Shift allowance, attendance allowance, sales incentives, Mandarin speaker allowance (if applicable).
5. Overtime and public holiday allowances.
6. Two weeks of classroom training in PJ City.

About Hong Leong Bank:

Hong Leong Bank is a leading Malaysian financial institution with a century of entrepreneurial heritage, offering comprehensive financial services guided by a Digital-at-the-Core ethos. We have a vast network in Malaysia and an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We value diversity, inclusion, and merit, aiming to attract and develop top talent. Our digital initiatives support lifelong learning, career growth, and internal talent development.

Join us to realize your full potential at Hong Leong Bank.