Executive, Fulfillment (Key Account)

Ninja Van; Shah Alam; On-site; MYR 200,000 - 250,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team as a Client Success Manager. In this pivotal role, you will own and manage relationships with existing clients, ensuring their needs are met while driving customer success and retention. You will be at the forefront of operations, coordinating with various stakeholders to enhance service delivery and support. If you thrive in a fast-paced, collaborative environment and have a passion for logistics, this opportunity is perfect for you. Join a forward-thinking company where your contributions will directly impact client satisfaction and business growth.

Qualifications

• 1+ year experience in sales, account management, or customer success roles.
• Experience in 3PL logistics and warehousing is essential.

Responsibilities

• Manage client relationships from onboarding to fulfillment service.
• Coordinate with stakeholders to enhance customer retention and growth.

Skills

Sales

Account Management

Customer Success

Operations Management

Strategic Thinking

Multi-tasking

Education

Diploma

Degree

Tools

Microsoft Office

Google Workspace

Job description

Job Responsibilities

1. Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service.
2. Manage day-to-day operations and manage change requests raised by assigned accounts.
3. Main customer support for existing operational and system enquiries.
4. Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
5. Maintain existing customer success metrics, documentation and data.
6. Independently prepare, draft and review presentations with customers.
7. Work closely on contract negotiation and engagements between clients and legal team.
8. Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.
9. Provide technical fulfilment expertise for incoming, onboarding and existing customers.
10. Create customer retention using value proposition and continuous improvement.

Job Requirements

1. At least 1 year experience in sales, business development, account management, customer success or operations role.
2. Experience in 3PL logistics business, particularly fulfilment and warehousing.
3. Track Record on providing service that is up to shipper or platform expectation.
4. Candidate must possess at least Diploma / Degree in any field.
5. Strategic, innovative, and creative personality with a strong business acumen.
6. A passion for working in and managing a fast-paced, collaborative environment.
7. Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks.
8. Operations or account management experience in Logistics market (either eCommerce or B2B).
9. Strong existing working relationships with clients and internal teams.
10. Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms).
11. Proficiency in English and Bahasa Melayu (Reading, Writing & Speaking). Proficiency in Mandarin will be added advantage for handling of overseas clients.

Salary: RM3,500 - RM5,500 a month