Executive Field Sales (FMCG, Kota Bharu)

DKSH; Kota Bharu; On-site; MYR 42,000 - 72,000; Full time

Job summary

DKSH is seeking an Executive, Field Sales to supervise and coordinate sales teams across Malaysia, driving targets and delivering strong commercial outcomes. You will implement sales strategies, manage customer relationships, and ensure high field performance to support DKSH’s Consumer Goods business goals.

You will lead route planning, monitor KPIs, provide constructive feedback, and collaborate with internal stakeholders to secure timely product delivery and payment collection.

Qualifications

• Minimum education includes SPM or diploma/certification in Business Admin, Marketing Studies or related field.
• 2–3 years of sales or FMCG experience recommended, with understanding of market dynamics.

Responsibilities

• Supervise and coordinate sales teams to hit targets across territories.
• Prepare and implement sales action plans including route planning and customer calls/visits.
• Track KPIs and sales plans for visibility and accountability.
• Provide feedback to team on action plans and development areas.
• Execut e sales activities for territories: product portfolio, marketing plan introductions, order taking, in-store merchandising.
• Prepare quotations, proposals and contracts to close sales.

Skills

Sales experience

Negotiation skills

MS Office (Excel/PowerPoint)

Education

SPM / Diploma or certification in Business Administration, Marketing Studies, or a relevant background

Job description

About The Role

The Executive, Field Sales is responsible for supervising and coordinating sales teams to achieve sales targets across assigned businesses and territories, contributing to DKSH's overall Consumer Goods business objectives in Malaysia. This role drives consistent commercial outcomes by executing effective sales strategies, building strong customer relationships, and maintaining high standards of field sales performance.

What You Will Deliver

• Support the management of day-to-day operating expenditures against operating budgets to ensure efficient and responsible use of resources
• Prepare and implement sales action plans including route planning and regular customer calls and visits to achieve sales targets across assigned businesses and territories
• Track team progress against Key Performance Indicators (KPIs) and sales plans to maintain performance visibility and drive accountability
• Provide timely and constructive feedback to team members on the execution of sales action plans and individual development areas
• Execute sales activities for assigned territories, including product portfolio management, marketing plan introductions, order taking, marketing display set-ups, and in-store merchandising
• Prepare and review quotations, proposals, and contracts to facilitate and close sales agreements
• Monitor competitor activities and products, produce competition reports based on merchandising data, and recommend practical actions to counter competitive threats
• Prepare sales reports and projected sales and margin forecasts, tracking and highlighting unusual fluctuations in customer demand to enable informed decision-making
• Coordinate continuous improvement activities to enhance sales processes, sales plans, and customer satisfaction, while tracking and ensuring timely collection of payments from customers
• Investigate, resolve, and log customer issues, advising on appropriate follow-up actions, while maintaining strong customer relationships through regular engagement, query resolution, and proactive order solicitation
• Collaborate with internal stakeholders to ensure timely product delivery and support the development of strong relationships with key customers
• Guide and support the team to ensure effective delivery of shared goals and sales targets
• Drive team learning and development in Field Sales practices and DKSH values, while pursuing continuous self-improvement to strengthen personal and team effectiveness
• Administrative duties and coordination tasks as required

What You Bring

• Minimum SPM, Diploma or certification in Business Administration, Marketing Studies, or a relevant educational background
• Minimum 2 to 3 years of sales or relevant experience in the Fast Moving Consumer Goods (FMCG) industry
• Good working knowledge and understanding of the industry, market, competitors, and customers
• Good working knowledge of assigned territories, products, and services, with strong selling skills
• Strong communication and negotiation skills with the ability to engage effectively across diverse customer groups
• Basic research and analytical skillsProficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
• Fluency in the local language and, ideally, in English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Field Sales.