Executive, Event Operations

ZUS Coffee

Subang Jaya

MYR 100,000 - 150,000

Job description

Job Responsibilities

Represent ZUS Coffee at events as barista, managing clients’ and visitors’ expectations and upholding company values.
Direct the planning and execution of ZUS collaboration events, managing stock levels and manpower and perform pre-event and post-event stock takes to prevent shortages and minimize excess inventory.
Coordinate with internal departments, including marketing, logistics, and finance, to ensure seamless event execution and conduct pre-event briefings to align stakeholders on roles and expectations.
Oversee the scheduling, execution of pick and pack activities, ensuring timely delivery of event materials and the availability of necessary equipment for event setup and dismantling.
Achieve favorable ZWAT’s event stakeholder reviews following each event, including detailed reports of event outcomes.
Ensure the smooth and efficient operation of ZUS Coffee outlets by promptly addressing and resolving any operational challenges.
Play a key role in the successful launch of new ZUS Coffee outlets, overseeing everything from staff readiness to operational setup.
Provide support to outlets with manpower shortages, ensuring they are adequately staffed and operational following the assigned schedule and shift by superior.
Undertake additional tasks or special projects as assigned by management.
Maintain high service quality and consistency, ensuring all products follow SOPs.
Use product knowledge to assist baristas, OS, and OM with any inquiries and serve as an in-house trainer.

Qualifications & Experience

Diploma or Bachelor's Degree in Event Management, Hospitality & Tourism, or any related field.
At least 1 year of experience in event operations/event management.
Experience as a Barista will be an added advantage.
Self-motivated and results-driven.
Team player: While the role requires independence, it also involves collaboration with internal teams.
Possess own transportation with willingness to travel (75% of the time).