Executive, Enforcement Tech Development

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A regulatory body for communications is seeking a candidate to provide operational and technical support within their Enforcement Technology Development Department. The role involves assisting with the development and maintenance of enforcement-related digital platforms and tools while facilitating communication between users and technical teams. Ideal candidates should have a degree in Computer Science or IT, along with relevant work experience in the cyber security domain. The position is based in Cyberjaya.

Qualifications

• Minimum 1 year working experience in regulatory and/or information and cyber security domain.
• Possess good writing and communications skills in English and BM.

Responsibilities

• Assist in the enhancement and operational support of the Enforcement Case Management System (ECMS).
• Support system development initiatives related to other enforcement platforms.
• Act as liaison between enforcement users and technical teams.

Skills

Independent work

Good writing skills

Analytical Thinking

Problem Solving

Customer orientation

Education

Degree in Computer Science or Information Technology

Tools

IT / Information Security

Risk Identification and Management

Job description

Job Summary

Provides operational and technical support across both the ECMS and Systems Development units under the Enforcement Technology Development Department (ETDD). Assists in the development, testing, rollout, and maintenance of enforcement-related digital platforms and tools. Serves as a liaison between users, analysts, and developers to ensure system functionality meets investigative and operational needs.

Job Responsibilities

1. Assist in the enhancement and operational support of the Enforcement Case Management System (ECMS), including modules for statement taking, IP generation, and case tracking.
2. Support system development initiatives related to other enforcement platforms (excluding ECMS), including digital dashboards, monitoring tools, and custom applications.
3. Act as liaison between enforcement users and technical teams, translating user needs into technical inputs.
4. Participate in system testing, UAT sessions, and assist in bug reporting and quality control across both units.
5. Prepare system documentation, training guides, and quick-reference materials for user dissemination.
6. Monitor platform usage trends and assist in compiling reports on system performance, feedback, and incident logs.
7. Coordinate and assist in training sessions and onboarding activities for new users across ECMS and other systems.
8. Support day-to-day troubleshooting, ticket resolution, and first-line user support.
9. Assist Deputy Directors in planning and tracking system development schedules, milestones, and task lists.
10. Contribute to cross-unit improvement initiatives and innovation proposals for internal tools and enforcement tech platforms.

Qualification & Work Experience

1. Degree in Computer Science or Information Technology
2. Minimum 1 years working experience in regulatory and/or information and cyber security domain.
3. Must be able to work independently with minimum supervision and possess good writing and communications skills in English and BM.
4. Self-initiated programmes to improve departmental operational efficiency

Technical Competencies

1. IT / Information Security
2. Risk Identification and Management
3. Project Conceptualization & Management
4. Incident Management
5. Performance Management
6. Business Process Management
7. Governance and Auditing
8. Legal/Judicial knowledge.

Behavioral Competencies

1. Integrity
2. Strategic Thinking
3. Customer orientation
4. Achievement Orientation
5. Problem Solving
6. Analytical Thinking
7. Negotiation Skills
8. Stakeholder Management
9. Teamwork
10. Communications and Presentation Skills
11. Writing skills (BM & English)

Candidate must be willing to work in Cyberjaya