Executive, Customer Service – Port Klang, Malaysia

Emiratesline; Port Klang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Port Klang, Malaysia is seeking a Customer Service Executive to provide after-sales support, handle customer bookings and complaints, and work closely with the Sales team. Ideal candidates should possess a bachelor's degree and have a good command of English and Malay. Fresh graduates are welcome to apply, and additional language skills may be advantageous. This role offers an opportunity to work in a dynamic environment with strong career prospects.

Qualifications

• Fresh graduates are encouraged to apply.
• Command of Mandarin, Cantonese, or local dialect is advantageous.

Responsibilities

• Handle customers bookings and problem solving.
• Handle complaints and suggest solutions amicably.
• Compile hot box list for urgent shipments.
• Ensure after-sales service following container loading at port.
• Coordinate with Sales, Documentation, Operations and Accounting.
• Update booking forecast.
• Handle space management with Principal office and Sales team.
• Promote E-Commerce to customers and coordinate with Sales team.
• Assist Sales Team with rates filing.
• Prepare booking report as required.

Skills

Good command of English

Good command of Malay

Ability to work independently

Education

Bachelor's degree or higher

Job description

Overview

We’re looking for a self-motivated individual to take on the role of Customer Service Executive in our Port Klang, Malaysia office, who will be responsible for handling after-sales support for customers, and will work closely with our Sales team among other responsibilities.

Responsibilities

• Handle customers bookings and problem solving.
• Handle complaints and suggest solutions amicably.
• Compile hot box list for Capacity or T/S port for urgent shipments.
• Ensure after-sales service following container loading at port, where necessary.
• Coordinate with Sales, Documentation, Operations and Accounting and overseas agents to ensure smooth cargo arrangement.
• Update booking forecast.
• Handle space management with Principal office and Sales team.
• Promote E-Commerce to customers and coordinate with Sales team.
• Assist Sales Team with rates filing.
• Prepare booking report and related reporting as required.

Qualifications

• Bachelor’s degree or higher educational attainment.
  • Fresh graduates are encouraged to apply.
• Good command of English and Malay – both spoken and written.
• Command of Mandarin, Cantonese, or local dialect (advantageous).
• Ability to work independently.

*Only shortlisted applicants will be contacted