Executive, Customer Service (Call Centre & Cross-selling)

Alliance Bank; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading bank in Malaysia is seeking a dedicated Executive for Customer Service in their Call Centre. Key responsibilities include handling customer inquiries, resolving issues, and maximizing upsell opportunities. Ideal candidates should possess strong communication skills and customer service experience, with a commitment to enhancing customer satisfaction.

Qualifications

• At least 1 to 2 years working experience in a customer service environment preferred.
• Good communication skills in English and Bahasa Malaysia.

Responsibilities

• Handle customers’ inquiries and resolve complaints promptly.
• Support cross-selling activities and document customer interactions.
• Participate in marketing initiatives to improve customer experience.

Skills

Communication skills

Customer service skills

Multi-tasking

Education

Diploma or higher

Job description

Executive, Customer Service (Call Centre & Cross-selling)

Add expected salary to your profile for insights

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

It's a Customer Service Support where the job is required to work in shift based on rotation basis. The job is mainly required to servicing for incoming call aside need to support cross selling activities.

Handle customers’ enquiries related to all Banking products ensuring all are resolved timely and accurately

Resolve customer complaints and problems to the satisfaction of the customer

Handle customers’ inbound call efficiently in meeting the Service Turnaround target

Use customer service and sales skills to optimize the opportunity of each customer contact

Go the extra mile in resolving customers’ issues to differentiate the service experience from other Banks

Liaise with other departments to resolve customers’ complaints and issues in ensuring service recovery is effective

Escalates complaints and unresolved issues to the Investigation team for further action and follow up

Alert management of issues or concerns that require escalation to resolve which may indicate a larger underlying problem

Complete necessary documentation to manage the customer’s enquiries and complaints accurately and timely

Capture each customer’s interaction and enter the relevant customer’s data and other relevant information into the system database as required

Maximise opportunities to up sell or cross sell company products and services

Participate in outbound initiatives ie survey or telesales organized by the Marketing department in support of the effort in increasing customers; product holding or enhancing customers’ experience

Job Requirements

Willing to work in shift working hour including weekend (based on rotation)

Experience in cross-selling will be additional advantage

At least 1 to 2 years working experience in handling customer service environment (Fresh Graduate are welcome to apply)

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.

Good communication skills with the ability to converse fluent English and Bahasa Malaysia

Computer literate and able to multi task.

Work experience is not compulsory

Our location is in Seksyen 15 (less than 1 KM from LRT Subang Jaya)

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Executive? Which of the following languages are you fluent in? Do you have customer service experience? How much notice are you required to give your current employer?

About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Customer Service Call Centre Representative