Executive - Customer Service (6 months contract)

A Customer Service Executive enhances customer satisfaction by resolving inquiries and issues efficiently. They build the brand's reputation, gather valuable customer insights, support sales through solving customer issues, and ensure effective communication. Their role is vital in improving operational efficiency and aligning products with customer needs, driving business success.

Position Responsibilities:

1. Handle Customer Inquiries: Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues promptly.

2. Maintain Customer Records: Update and maintain customer records and databases with accurate and current information following interactions.

3. Resolve Complaints: Address and resolve customer complaints by identifying problems and offering suitable solutions in a timely manner.

4. Collaborate with Teams: Work closely with other departments, such as sales and technical support, to ensure comprehensive service delivery and customer satisfaction.

5. Monitor Customer Feedback: Gather and analyze customer feedback to identify trends and areas for improvement, and report findings to management.

6. Adhere to Policies: Ensure compliance with company policies and procedures, maintaining a high standard of service in alignment with business objectives.

Required Qualifications:

1. Education: High school diploma or equivalent; a college degree in business, communications, or a related field is often preferred.

2. Experience: Previous experience in a customer service or support role is advantageous. Experience in the specific industry may also be beneficial.

3. Communication Skills: Excellent verbal and written communication skills are crucial for effectively interacting with customers and resolving issues.

4. Problem-Solving Abilities: Strong ability to identify problems, analyze situations, and provide effective solutions quickly and efficiently.

5. Interpersonal Skills: Ability to build rapport with customers and handle interactions with empathy, patience, and professionalism.

6. Multitasking: Capability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.

7. Attention to Detail: Strong organizational skills and attention to detail to ensure accurate record-keeping and data entry.

Working Arrangement: Hybrid