Executive, Customer Service (12 months Contract with Agency)

Daimler Trucks North America LLC; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in automotive finance is looking for an Executive in Customer Service to enhance customer experience. This contract role involves customer support for Mercedes-Benz Finance, managing inquiries, and providing quotations. Candidates should have a finance-related degree and experience in customer service, along with proficiency in Traditional Mandarin and local dialects.

Qualifications

• Degree in Finance, Accounting, Business, or related field.
• At least 3 years of relevant work experience, including 2 years in customer service within finance or banking sectors.
• Proficiency in spoken and written Traditional Mandarin/Taiwan and local dialects.

Responsibilities

• Supporting customer service for Mercedes-Benz Finance & Leasing.
• Handling inquiries from salespersons, dealers, suppliers, and end-customers.
• Providing quotations and managing contract-related processes.

Skills

Customer-centric mindset

Strong interpersonal skills

Problem-solving skills

Adaptability

Multitasking

Stress management

Teamwork capabilities

Education

Degree in Finance, Accounting, Business, or related field

Tools

MS Office

Job description

Job Description - Executive, Customer Service (12 months Contract with Agency) (MER0003P64)

Executive, Customer Service (12 months Contract with Agency) Group : Mercedes-Benz Group AG

Description

You are on a mission: Drive Financial Excellence with Mercedes-Benz Services Malaysia!

Join us as we support our customers and enhance their experience with Mercedes-Benz. We are seeking passionate and driven individuals to contribute to our team and help shape the future of mobility.

Main note: This role requires proficiency in spoken and written Traditional Mandarin/Taiwan and local dialects.

Key responsibilities include:

• Supporting customer service for Mercedes-Benz Finance & Leasing
• Handling inquiries from salespersons, dealers, suppliers, and end-customers via various channels (online, email, ticketing system)
• Providing quotations, managing contract-related processes, and handling customer modifications, refunds, and maintenance queries
• Collaborating with internal departments and partners to resolve customer issues and ensure satisfaction

Qualifications:

• Degree in Finance, Accounting, Business, or related field
• At least 3 years of relevant work experience, including 2 years in customer service within finance or banking sectors
• Proficiency in MS Office, especially Word and Excel
• Excellent communication skills in English and Traditional Mandarin/Taiwan and local dialects
• Knowledge of Finance Contract Management ERP, hire purchase terms, and auto finance basics

Skills:

• Strong interpersonal and problem-solving skills
• Customer-centric mindset and ability to improve customer satisfaction
• Adaptability, multitasking, stress management, and teamwork capabilities
• Ability to meet deadlines and work independently

If you are driven to succeed and eager to work with the best, we invite you to apply. Take charge of your career with Mercedes-Benz Services Malaysia and help us shape the future of automotive finance!