Executive, Customer Service

Sunway Medical Centre; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

Sunway Medical Centre seeks a Customer Service Executive to ensure a compassionate experience for patients from arrival to service. Candidates should possess a diploma or degree, along with at least one year of relevant experience in a hospital environment. The role involves managing patient inquiries, ensuring continuity of care, and effectively coordinating the patient flow while maintaining the highest standards of service and confidentiality.

Qualifications

• Minimum 1 year working experience in a hospital setting.
• Experience with direct patient/customer contact is advantageous.
• Fluency in English and additional dialects preferred.

Responsibilities

• Providing clear directions to patients and visitors.
• Handling patient queries and providing information.
• Liaising with departments to ensure timely care.

Skills

Communication

Interpersonal Skills

Empathy

Education

Diploma or Degree in Business, Hospitality, or related field

Job description

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Are you passionate about delivering excellent service and making a difference in patients' lives? We’re looking for a Customer Service Executive to be the first point of contact for our patients and visitors, ensuring a seamless and compassionate experience from the moment they walk through our doors.

Job Description:

Providing clear directions of Hospital’s facilities to customer upon inquiry

Handling customer/patients’ queries and providing clear explanations and information

Assisting patients by directing the customers to the respective departments and/or consultants’ clinic

Liaise with medical, nursing, and support departments to ensure timely and discreet care for VIPs

To ensure proper follow through for all complaint cases until resolution

Manage patient feedback and support service recovery when needed

Coordinate with various departments to facilitate efficient patient flow

Uphold patient confidentiality and adhere to hospital protocols

Adherence and completion of all task/project assigned by superior

Job Requirements:

Minimum Diploma or Degree in Business, Hospitality, or related field is an added advantage

Minimum 1 year working experience in a hospital setting, with direct contact with patients/customers is an advantage or related experience

Excellent communication and interpersonal skills in English and if with other dialects will be an added advantages

Empathetic, patient, and able to work in a fast-paced environment

Willing to work shifts, weekends, and public holidays as required

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Executive? Do you have customer service experience? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interest in property, construction, education and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.

Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interest in property, construction, education and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.

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