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Sunway Medical Centre seeks a Customer Service Executive to ensure a compassionate experience for patients from arrival to service. Candidates should possess a diploma or degree, along with at least one year of relevant experience in a hospital environment. The role involves managing patient inquiries, ensuring continuity of care, and effectively coordinating the patient flow while maintaining the highest standards of service and confidentiality.
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Are you passionate about delivering excellent service and making a difference in patients' lives? We’re looking for a Customer Service Executive to be the first point of contact for our patients and visitors, ensuring a seamless and compassionate experience from the moment they walk through our doors.
Job Description:
Providing clear directions of Hospital’s facilities to customer upon inquiry
Handling customer/patients’ queries and providing clear explanations and information
Assisting patients by directing the customers to the respective departments and/or consultants’ clinic
Liaise with medical, nursing, and support departments to ensure timely and discreet care for VIPs
To ensure proper follow through for all complaint cases until resolution
Manage patient feedback and support service recovery when needed
Coordinate with various departments to facilitate efficient patient flow
Uphold patient confidentiality and adhere to hospital protocols
Adherence and completion of all task/project assigned by superior
Job Requirements:
Minimum Diploma or Degree in Business, Hospitality, or related field is an added advantage
Minimum 1 year working experience in a hospital setting, with direct contact with patients/customers is an advantage or related experience
Excellent communication and interpersonal skills in English and if with other dialects will be an added advantages
Empathetic, patient, and able to work in a fast-paced environment
Willing to work shifts, weekends, and public holidays as required
Your application will include the following questions:
Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interest in property, construction, education and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.
Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interest in property, construction, education and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.
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What can I earn as a Customer Service Executive