Executive - Customer Service

The HEINEKEN Company; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage customer orders and enhance internal processes. This role involves daily collaboration with stakeholders, ensuring smooth order delivery, and optimizing costs through continuous improvement initiatives. The successful candidate will also track customer complaints and contribute to reporting efforts. Join a dynamic team where your skills in stakeholder management and communication will be highly valued, and make a tangible impact on customer satisfaction and operational efficiency.

Qualifications

• Experience in managing internal and external stakeholders effectively.
• Strong communication skills to facilitate collaboration.

Responsibilities

• Handle customer orders and inquiries according to internal processes.
• Collaborate with stakeholders on order delivery and stock availability.
• Support process and cost optimization improvement teams.

Skills

Stakeholder Management

Communication Skills

SAP Knowledge

Excel Knowledge

Job description

Responsibilities:

• Handle and process customer orders and enquiries according to internal processes and work instructions.
• Daily collaboration with internal stakeholders on order delivery and stock availability
• Support the team and lead improvement teams involving process and cost optimization.
• Tracking and recording customer complaints, and proactively acting upon to achieve claims reduction
• Regular daily and monthly reporting

Requirements:

• Internal and External Stakeholder Management
• Good Communication Skill
• Basic SAP and Excel Knowledge