Executive, Customer Service

DHL Germany; Johor Bahru; On-site; MYR 36,000 - 48,000; Full time

Job summary

DHL Global Forwarding is seeking a logistics professional for their Medini Iskandar, Johor location. The role involves managing customer service and vendor performance, requiring relevant experience in freight forwarding and strong communication skills.

Qualifications

• 2-3 years’ experience in freight forwarding, especially in road freight.
• Ability to work in a fast-paced environment.

Responsibilities

• Achieving customer targets and ensuring high service levels.
• Managing vendor contracts and performance.
• Handling customer escalations in a timely manner.

Skills

Time management

Problem-solving

Communication

Detail-oriented

Education

Diploma in any field

Tools

Microsoft Office

Job description

Job Responsibilities:

• Responsible to achieving customer target/KPI and expectations.
• Ensuring highest degree of good service given to customers
• Support and resolve customers escalations in timely manner.
• Review current vendor contract & performance - Hauliers, Truckers, warehouse operator.
• VMI Monthly Submission
• Monitor & manage vendor cost and performance consistently
• Request plastic seal from security
• Meeting with SG/MYITR requirements /expectation
• ACR Update monitoring / as per request for billing purpose
• Monitoring KPI (Timestamp) - DCF & PCF
• Understand & review trucking mapping process in CW1
• Provide cost for ad hoc arrangement / additional lane
• Running RFQ with procurement
• Managing transport query & escalations
• Ensure that any other work related duties given is completed within the specified timeline.
• Ensure compliance to customers and others relevant authorities and operating instructions.
• Ensure two way communication with management level.
• Manage, monitor and ensure proper filing for the job completed.

We are expecting the incumbent to meet these requirements:

• At least Diploma in any field.
• With 2-3 years’ experience in freight forwarding industry especially in road freight.
• Excellent time management skills and the ability to prioritize work.
• Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
• Able to work in a fast pace and challenging environment.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• This position is located in Medini Iskandar, Johor.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.