Executive, Customer Experiences

EPS Malaysia; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading finance company is seeking a customer service representative to manage calls and enhance customer retention. Candidates should possess a diploma or degree and have experience in customer service. The role offers a competitive salary, benefits, and opportunities for fresh graduates.

Benefits

Medical coverage

Insurance coverage

Annual Leave 18 days and above

Performance bonus

Dental & optical claim

EPF contribution 16%

Qualifications

• Proficient in English and Bahasa Malaysia.
• At least 1 year of experience in customer service.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle both outbound and inbound calls professionally.
• Enhance customer retention and manage loan applications.
• Conduct telesales for insurance products.

Skills

Communication

Interpersonal skills

Multitasking

Education

Diploma or Degree in any discipline

Job description

Industry: Finance/ Banking
Location: PJ, Bandar Utama-Plaza IBM(reachable by MRT)
Working day: Mon-Fri
Position: Permanenet
Benefits: Medical coverage, insurance coverage, Annual Leave 18 days and above, performance bonus, dental & optical claim, EPF contribution 16%

Responsibilities:

• Handle both outbound and inbound calls in a professional and courteous manner, delivering excellent service to meet customer expectations and confidently managing complaints.

• Enhance customer retention by engaging with interested customers, conducting interviews, and managing loan application submissions.

• Carry out administrative tasks related to insurance products, from customer interviews to submissions and payment requests.

• Conduct telesales activities for all insurance products, including Auto and Credit Life.

• Manage insurance claim cases, from receiving the offer letter from the insurance provider to ensuring payment is made to the company.

• Promote the use of the TCAP EZ Connect app to non-users and drive an increase in FPX transaction volume.

• Support the team by performing relief duties during the absence of any team member.

Job Requirements:

• Minimum Diploma or Degree in any discipline.

• At least 1 year of experience in the customer service field.

• Proficient in both English and Bahasa Malaysia.

• Strong communication and interpersonal skills.

• Able to multitask effectively, quick to learn, and a reliable team player.

• Fresh graduates are welcome to apply.

Sub Specialization : Services;Customer Services

Type of Employment : Permanent

Minimum Experience : Fresher

Work Location : Selangor

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