Executive, Customer Due Diligence

MBSB Bank Berhad; Petaling Jaya; On-site; MYR 56,000 - 100,000; Full time

Job summary

MBSB Bank Berhad in Malaysia is seeking a CDD/AML specialist to conduct ongoing customer due diligence reviews for Retail and Non-Retail segments, ensuring full compliance with AML/CFT regulations and internal risk controls.

You will partner with Business Units and Relationship Managers to gather information, validate data, and maintain complete documentation, while driving data analytics, MI reporting, and Python-based automation to improve accuracy, speed, and governance.

Qualifications

• Bachelor's degree in Finance, Banking, IT, data analytics or related field.

Responsibilities

• Conduct ongoing CDD reviews per policies and regulatory requirements.
• Liaise with Units and Relationship Managers to obtain information and docs.
• Maintain complete CDD documentation with accuracy and timeliness.
• Support data analysis, MI reporting and regulatory reporting activities.
• Develop Python automation to streamline processes and improve data quality.
• Ensure confidentiality and governance in all activities.

Skills

Analytical thinking

Communication skills

Stakeholder management

Independent worker

Education

Bachelor's Degree in Finance/ Banking/ IT/ Data Analytics

Tools

Python

Pandas

NumPy

OpenPyXL

PDFPlumber

Job description

To support the execution of Customer On-Going Due Diligence (CDD) activities for both Retail and Non-Retail customer segments, ensuring compliance with internal policies, procedures, and regulatory requirements. This role is responsible for conducting ongoing CDD reviews in a timely, accurate, and risk-based manner while supporting data analysis, reporting, and automation initiatives to strengthen customer risk assessment and monitoring processes.

Key Responsibilities

• Conduct ongoing CDD reviews in accordance with approved policies, procedures, regulatory requirements, and internal risk management standards.
• Liaise with Business Units, Branches, and Relationship Managers to obtain required customer information and supporting documentation.
• Review, prepare, and maintain customer due diligence documentation to ensure completeness, accuracy, and timely completion.
• Support customer risk assessment activities and ensure data integrity of customer information maintained within systems and records.
• Ensure compliance with AML/CFT regulatory requirements and the Bank's risk management framework.

Management Information (MI) Reporting & Data Analytics

• Extract, compile, analyze, and distribute data from reports and systems to support monitoring, risk mitigation, and management decision-making.
• Develop, maintain, and enhance Management Information (MI) reports, dashboards, and analytical tools.
• Perform data validation, reconciliation, and analysis to support operational efficiency and reporting accuracy.
• Support the preparation of periodic management reports, statistical analysis, and regulatory reporting requirements.
• Provide insights and recommendations based on data trends and operational findings.

Process Automation & Continuous Improvement

• Design, develop, and implement Python-based automation solutions to streamline manual processes and improve operational efficiency.
• Develop scripts and automation tools for data extraction, validation, reconciliation, report generation, workflow monitoring, and process optimization.
• Support automation initiatives aimed at improving data quality, reducing turnaround time, and enhancing operational controls.
• Document automation scripts, reporting processes, controls, and procedures to ensure governance and sustainability.
• Identify opportunities for process improvements and support system enhancement initiatives.

Projects, Testing & Stakeholder Management

• Support policy and procedure reviews, internal projects, and business improvement initiatives.
• Participate in User Acceptance Testing (UAT) and system enhancement activities.
• Maintain effective working relationships with internal stakeholders and business units.
• Provide support for ad-hoc operational assignments and departmental initiatives.
• Ensure confidentiality of customer and Bank information at all times.

Governance & Operational Support

• Ensure compliance with Bank policies, procedures, regulatory requirements, and industry best practices.
• Maintain proper records, documentation, and audit trails for all assigned activities.
• Attend relevant training programs and complete mandatory learning requirements.
• Contribute to a collaborative and productive working environment.
• Perform any other duties assigned by the Supervisor or Management from time to time.

Requirements

• Bachelor's Degree in Finance, Banking, Business Administration, Information Technology, Computer Science, Data Analytics, or a related discipline.
• Minimum 2 years of experience in AML/CFT, KYC/CDD, Compliance, Banking Operations, Management Information (MI) Reporting, Data Analytics, or related functions within the banking or financial services industry.
• Good understanding of Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
• Strong proficiency in Python programming with hands-on experience in automation, data extraction, transformation, and reporting.
• Hands-on experience with Python libraries such as Pandas, NumPy, OpenPyXL, PDFPlumber, or equivalent data analytics and automation tools.
• Experience in developing automation solutions, reporting tools, and operational dashboards would be an added advantage.
• Strong analytical, problem-solving, and data interpretation skills.
• Excellent attention to detail with a high level of accuracy and data integrity.
• Good communication and stakeholder management skills.
• Experience in banking, financial services, compliance, AML/KYC, or operational risk functions would be preferred.
• Self-motivated, resourceful, and able to work independently in a fast-paced environment.
• Customer-centric mindset with strong commitment to service excellence and continuous improvement.