Executive, Credit Recovery

CompAsia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading digital and technology firm in Selangor is seeking a professional for credit operations and debt recovery. This role involves monitoring overdue accounts, ensuring accurate payment records, and contacting customers to secure payments. Candidates should have a diploma or bachelor's degree in finance, accounting, or business administration, with 1-3 years of relevant experience. The position offers a chance to work in a dynamic environment focused on financial solutions.

Qualifications

• Prior experience in banking or financial services is highly valued.
• Minimum 1–3 years of experience in credit operations or debt recovery is required.

Responsibilities

• Monitor and track overdue accounts across different MIA (Months in Arrears) buckets.
• Ensure timely updates of SOA (Statement of Account), payment reconciliation, and customer account accuracy.
• Contact customers to secure overdue payments and negotiate payment arrangements.

Skills

Monitoring overdue accounts

Payment reconciliation

Customer communication

Negotiation

Documentation accuracy

Education

Diploma or Bachelor's degree in finance, Accounting, Business Administration, or Economics

Job description

What Role Will You Play in Shaping CompAsia's Future?

CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.

Key Responsibilities:

Credit Operations

• Monitor and track overdue accounts across different MIA (Months in Arrears) buckets.
• Ensure timely updates of SOA (Statement of Account), payment reconciliation, and customer account accuracy.
• Update daily dunning interaction accurately on daily tracking sheets.
• Maintain accurate customer payment records, payment receipts and other supporting documents.
• Coordinate with internal teams (Finance, Customer Service, Sales) on account status and payment-related matters.

Debt Recovery

• Contact customers through calls, messages, email, or written communication to secure overdue payments.
• Negotiate and persuade customers to commit to realistic payment arrangements.
• Escalate difficult cases and propose recommendations for legal, CTOS, Debt Collections agencies when necessary.
• Follow up closely to ensure promised payments are fulfilled within agreed timelines.

Qualifications

• Diploma or bachelor’s degree in finance, Accounting, Business Administration, Economics, or related fields.
• Prior experience in banking, financial services, or debt collection agencies is highly valued.
• Minimum 1–3 years of experience in credit operations, debt recovery, or collections, preferably in a corporate or financial services environment.
• Experience handling overdue accounts in various MIA buckets is an advantage.

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