EXECUTIVE, CREDIT CONTROL

University of Cyberjaya; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading university is seeking a Credit Control Executive to manage student fee payments and collections. The successful candidate will ensure timely collections, verify payment statuses, and negotiate payment plans with students. The role requires strong customer service skills and a relevant degree, offering a competitive salary.

Qualifications

• 2-3 years of experience in credit control, auditing, or education roles.
• Experience in handling student accounts or financial operations.
• Meticulous, organized, and able to work collaboratively across departments.

Responsibilities

• Follow up with active students regarding outstanding payments.
• Negotiate payment plans with students facing financial hardship.
• Coordinate with various departments to verify payment statuses.

Skills

Negotiation

Customer Service

Organizational Skills

Education

Diploma or Bachelor’s degree in Business Administration

Accounting

Finance

Job description

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Credit control, student collection, managing student fee payments, ensuring timely collection of outstanding.

Responsibilities:

To follow up with the Active students and monitoring the outstanding for self sponsors students.

Sending reminders for the outstanding student via emails, or calls and sms blast.

Update student payments in student profile and cross check to bank statement and update the official receipt number.

Coordinate with departments such as Admission, Exam Unit and Faculties.

Checking and verifying payment clearance or outstanding balances for Exam unit to determine whether students are allowed/disallowed siting for examination, collection results etc.

Involve in briefing and introduction for New Intake Orientation to explain on finance related matters.

Verifying student statement of account, perform confirmation for agent commission.

Attending and replying to students enquiry through emails and helpdesk

Negotiate payment plans with students facing financial hardship.

Other ad-hoc duties as assigned

Requirements:

Possess at least a Diploma or Bachelor’s degree in Business Administration, Accounting, Finance, or a recognized professional accounting qualification.

2–3 years of experience in credit control, auditing, education, or customer service roles.

Strong customer service skills with the ability to negotiate and manage sensitive financial conversations.

Experience in handling student accounts or financial operations in an education setting is an added advantage.

Meticulous, organized, and able to work collaboratively across departments.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Credit Control Executive? How many years of credit control experience do you have? Do you have customer service experience? How many years of auditing experience do you have?

Cyberjaya University College of Medical Sciences (CUCMS) founded in the year 2005, is a private independent university and officialy established on 23rd Oktober 2005 under the Private Higher Education Act 1996. CUCMS is located within Cyberjaya and built on 5.54 acres plot of land with the total area of modern architectural structures building of 200, 000 sq.ft. CUCMS operated from its main campus located at Jalan Teknokrat 3 as the main campus that can accomodate 2500 students.

Mission Statement:

To expand opportunities in training and education in the highly competetive world of healthcare industry for both national and global demand.

To train and educate professional who are imbued with the qualities expected of caring prefessionals.

To provide training and education in specialized niche areas in the healthcare profession

To generate new knowledge in innovation throught research and development activities pertaining to the needs of the healthcare industry.

Cyberjaya University College of Medical Sciences (CUCMS) founded in the year 2005, is a private independent university and officialy established on 23rd Oktober 2005 under the Private Higher Education Act 1996. CUCMS is located within Cyberjaya and built on 5.54 acres plot of land with the total area of modern architectural structures building of 200, 000 sq.ft. CUCMS operated from its main campus located at Jalan Teknokrat 3 as the main campus that can accomodate 2500 students.

Mission Statement:

To expand opportunities in training and education in the highly competetive world of healthcare industry for both national and global demand.

To train and educate professional who are imbued with the qualities expected of caring prefessionals.

To provide training and education in specialized niche areas in the healthcare profession

To generate new knowledge in innovation throught research and development activities pertaining to the needs of the healthcare industry.

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What can I earn as a Credit Control Executive