Executive - Credit Assessment Process Improvement & Training

Aeon Credit Service; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player in consumer financing is seeking a proactive Executive for Credit Assessment Process Improvement & Training. This role involves analyzing data, identifying operational gaps, and developing training materials to enhance team performance. The ideal candidate will possess strong analytical skills, experience in credit assessment, and a knack for process improvement. Join a dynamic workplace where your contributions will shape a promising career path, and collaborate with cross-functional teams to drive operational excellence.

Qualifications

• Minimum 1 year experience in credit assessment and process improvement.
• Familiarity with Loan Origination Systems and system enhancement processes.

Responsibilities

• Analyse data to identify inefficiencies in Credit Assessment processes.
• Prepare training materials and conduct training sessions.

Skills

Analytical Skills

Communication Skills

Process Improvement

Data Interpretation

Root Cause Analysis

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Finance

Bachelor’s Degree in Banking

Tools

Microsoft Office

Loan Origination Systems (LOS)

Data Extraction Tools

Job description

Executive - Credit Assessment Process Improvement & Training

Analyse data from reporting teams to identify inefficiencies in Credit Assessment processes and suggest improvements.

2. Identify and Resolve Operational Issues

Detect process gaps and inaccuracies; resolve issues internally or with external parties, including updating the LOS system.

3. Develop and Deliver Training

Prepare training materials, conduct training sessions, realign staff mindset on approval concepts, and evaluate training effectiveness.

Evaluate current processes, anticipate needs, and prepare user requirements (BRD) for system improvement initiatives.

5. Collaborate with Key Departments

Work closely with Credit Assessment Department, IT, Operation Improvement, Credit Planning Department, Customer Service Unit, and Credit Management Group teams for data analysis, issue resolution, system testing, and corrective action plans.

JOB REQUIREMENT:

Bachelor’s degree in Business Administration, Finance, Banking, or a related field.

Minimum 1 year experience in credit assessment, process improvement, operations, or related fields, preferably within the financial services industry.

Strong analytical skills for process analysis and data interpretation.

Familiarity with Loan Origination Systems (LOS) and system enhancement processes (e.g., preparing BRD, conducting UAT).

Proficient in Microsoft Office (Excel, PowerPoint, Word) and data extraction tools.

Experience in preparing training materials and conducting internal training sessions.

Strong communication and collaboration skills to engage with cross-functional teams.

Ability to identify operational gaps and recommend effective solutions.

Skilled in root cause analysis, corrective action planning, and continuous process improvement initiatives.

Detail-oriented, proactive, and able to work independently.

Strong organizational and time management skills to handle multiple projects simultaneously.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Credit Assessment Executive?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Process Improvement Executive?
• How many years' experience do you have as a systems analyst?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan, and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing, and easy payment schemes which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are a visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.