Executive - Contract Logistics/SCM, Operations

DB Schenker; Kulim; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking global logistics network where you can shape your career and make a real impact. This role involves maintaining high customer satisfaction through excellence in dispatching and overseeing efficient operations in the warehouse. You will be responsible for managing inventory, ensuring product quality, and collaborating with internal teams to drive continuous improvements. If you thrive in a dynamic environment and are passionate about logistics, this is an exciting opportunity to contribute to a leading player in the industry.

Qualifications

• 3+ years of warehousing experience required.
• Strong proficiency in SAP and Microsoft Excel is essential.

Responsibilities

• Maintain high customer satisfaction through effective dispatching and product quality.
• Oversee warehouse inventory and manage logistics workflows.

Skills

Customer Service

Problem-Solving

Communication Skills

Organizational Skills

Time Management

Interpersonal Skills

Education

STPM or Degree in Logistics

Tools

SAP

NGW System

Microsoft Excel

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are here to move.

Responsibilities

• Maintain high customer satisfaction through excellence in dispatching, identifying, receiving, and ensuring product quality.
• Plan and oversee the efficient operations of the assigned department.
• Meet or exceed customer KPIs and internal quality objectives by regularly monitoring performance and reporting to the manager.
• Communicate closely with customers to understand and fulfill their requirements.
• Participate in continuous quality improvement initiatives and implement new methods and process reviews.
• Ensure timely submission of department reports as required by management and customers.
• Oversee warehouse inventory, material handling, transportation, and manpower planning.
• Manage the movement, distribution, and storage of products.
• Control the flow of incoming materials and outgoing shipments.
• Set clear expectations for employees and provide necessary training.
• Maintain and account for all assigned department tools and equipment.
• Ensure work areas are well-maintained for optimal ergonomics.
• Ensure packed goods are properly checked and collected by drivers.
• Maintain proper storage of goods and uphold good housekeeping standards.
• Update and track stock levels and maintain accurate records.
• Coordinate shipments, delivery schedules, and related logistics workflows.
• Manage root cause investigations and reduce overages, shortages, and damaged shipments.
• Address and investigate customer complaints.
• Collaborate with internal teams and customers to drive continuous improvements in processes, productivity, and cost efficiency.
• Ensure compliance with hygiene, sanitary, and workplace safety standards at all times.
• Prepare and monitor the Handling Line report.
• Perform any ad hoc duties assigned by managers.

Qualifications

• STPM or a Degree in Logistics, Supply Chain, or a related field with equivalent experience.
• Minimum of 3 years of warehousing experience.
• Strong proficiency in SAP, NGW system, and Microsoft Excel.
• Overall operational accountability for Inbound, Outbound, TKM, RVC, and Non-Bonded activities.
• Responsible for consolidating weekly and monthly reports (e.g., HC report).
• Ownership of Monthly KPIs and participation in weekly reviews with customers (Anna/KP/Lu Li).
• Lead audits for Safety & Health, Quality, Cycle Count/KPMG, and ISO9001 compliance.
• Process owner and trainer for Work Instructions (WI) and Standard Operating Procedures (SOP).
• Measure labor productivity annually.
• Ensure proper storage of non-bonded items per customs requirements after Duty & Tax payments for shipment arrangements.
• Oversee daily cycle counts, ensure compliance, and report discrepancies.
• Validate monthly billing reports.
• Perform weekly inventory matching validation between SAP and NGW.
• Request storage period extensions for Customs lot validity when necessary.
• Knowledge of customs declaration procedures for incoming and outgoing shipments.
• Maintain a positive work attitude and strong sense of responsibility.
• Ability to work under pressure.
• Strong interpersonal skills and effective communication with management and workers.
• Ability to set priorities, work independently, and achieve objectives with minimal supervision.
• Strong problem-solving skills.
• Excellent organizational and time management abilities.
• Independent, team-oriented, and highly ethical.

To be considered for this position you must have valid rights to work and live in Malaysia.