Executive - Contract Logistics/SCM, Customer Service

DB Schenker; Bukit Mertajam; On-site; MYR 100,000 - 150,000; Full time

Job summary

DB Schenker is looking for a skilled customer service supervisor to join their logistics team in Malaysia. You will be responsible for coordinating shipments, managing customer inquiries, and ensuring high service standards. The position offers competitive pay, ongoing training, and benefits that promote a work-life balance, aiming to reflect our commitment to employee development and success.

Benefits

Continual training and development

Comprehensive insurance package

Work-life balance policies

International opportunities

Qualifications

• Minimum 1+ year supervisory experience in Customer Service.
• Degree in Logistics/Supply Chain is an advantage.
• Able to speak/write in English and Mandarin.

Responsibilities

• Coordinate shipments and manage customer inquiries effectively.
• Prepare reports and ensure KPI achievement.
• Respond promptly to customer communications.

Skills

Supervisory experience

Customer service

Logistics knowledge

English proficiency

Mandarin proficiency

Computer literacy

Education

Basic Degree

Degree in Logistics or Supply Chain

Certification in Basic Supervision

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

• Check the status of material requirements from customers and arrange shipment pick-up from hub to customer
• Prepare and generate daily and weekly inventory reports for customers
• Ensure daily receiving system updates within the goal set (KPI) by the customer
• Ensure daily delivery performance within the goal set (KPI) by the customer
• Counter-check the receiving/outgoing documents information against the physical receipt by operations
• Notify customers or suppliers of shipment discrepancies (e.g., damage, physical short incoming, P/O number discrepancy, late delivery, etc.) via email and follow up by phone
• Attend to customers’ or suppliers’ shipment inquiries and coordinate with relevant parties when necessary
• Coordinate with customers on urgent/exception pulls and work with the operations team to deliver goods timely
• Ensure daily/weekly data collection to update KPI and send the KPI to customers and internal SCHENKER Management on a weekly and monthly basis
• Attend any required weekly/monthly meetings with customers/related parties
• Respond to customer or related parties' emails promptly
• Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry
• Basic Degree holder
• Degree in Logistics or Supply Chain is an advantage
• Certification in Basic Supervision
• Able to speak and write in English
• Able to speak and write in Mandarin for CS dealing with customers in Mandarin-speaking countries
• Computer literate
• Must be open to working in the warehouse occasionally
  
  

Benefits:

• We’re strong believers in continual training and development for our people. After all, your success is our success.
• DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
• Our vacation and leave policies reflect our belief in proper work-life balance.
• See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
• We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
  
  

To be considered for this position you must have valid rights to work and live in Malaysia