Executive, Contract Administration and Customer Service (12 months Contract)

People Profilers; Klang Municipal Council; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Executive for Contract Administration and Customer Service. This role involves managing customer inquiries, ensuring accurate documentation, and facilitating quick disbursements to suppliers. The ideal candidate will possess strong interpersonal skills and a solid background in automotive finance. You will be part of a dynamic team, contributing to customer satisfaction and operational efficiency in a fast-paced environment. If you thrive in a challenging role and are eager to make an impact, this opportunity is perfect for you.

Qualifications

• Minimum 5 years of experience, with at least 3 years in Automotive Finance.
• Degree in Finance or Business Management is required.

Responsibilities

• Manage customer inquiries related to loans and account management.
• Ensure timely contract activation and disbursement processes.

Skills

Automotive Working Experience

Cantonese

Contract Management

MS Office

Interpersonal Skills

Customer Service

Problem-solving Skills

Attention to Detail

Education

Degree in Finance/Business Management

Tools

Contract Management System

Navision

Job description

Executive, Contract Administration and Customer Service (12 months Contract)

Job Description:

Location: Puchong | Selangor

Working hours: Monday - Friday, 8.30am - 5.30pm (Work-on-site)

This is a 1 Year contract role. (Subject to conversion or extension)

Objective of the Job:

• To make a thorough check for accuracy, completeness of documentation and adherence to all credit approval terms & conditions as well as legal and corporate regulations, and then to initiate quick disbursements to our suppliers; also, to close contracts in the system quickly and manage customer file handling most efficiently.
• To support customer service activities for the Company Finance & Leasing business.
• Responsible for customer call centre to fulfil customers, salespersons, dealers, suppliers enquiries and requests.

Main Accountabilities:

• Fulfil customers expectations and needs, i.e. enquiries for new loans, modification of accounts, attend to enquiries and requests relating to account management and customers complaints; early termination requests etc.
• Attend to dealers, suppliers and salespeople enquiries.
• Manage contract activation & disbursement process in the CMS and Navision and ensure timely payout to Dealers and Suppliers.
• Administrate normal contract closing in CMS and Navision and refund of over payment to customer and ensure Maintenance of Lien Registration and Release.
• Set-up GIRO payments approved by banks for customers in the Contract Management System. Additionally manage and execute paid in full contracts in Contract Management System.

Required Educational Background:

• Degree in Finance/Business Management or similar qualification.

Professional Experience:

• Minimum of 5 years of working experience.
• Minimum 3 years in Automotive Finance industry.

Technical Knowledge:

• Good knowledge in MS Office software like Word & Excel.
• Good spoken and written English and Cantonese. Other local dialects will be an added advantage.
• Good knowledge of Finance/Leasing Contract Management ERP.
• Good knowledge of hire purchase terms and processes including contract administration and legal documentation.
• Good communication and interpersonal skills (ability to interact with all levels).
• Ability to quickly adapt to new culture and environment and to work with other departments.
• Attention to detail, figure-oriented, conscientious, careful, pro-active and accurate.
• Ability to multi-task.
• Ability to handle stress.
• Ability to work in a team as well as be independent.
• Problem-solving skills.
• Ability to meet deadlines.
• Tactful.

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Email resume to [e-mail]

EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

Required Skills:

Automotive Working Experience, Pay, Cantonese, Contract Management, Management System, Enquiries, Loans, Registration, Account Management, Credit, Interpersonal Skills, MS Office, Regulations, Payments, Suppliers, Administration, Documentation, Finance, Software, Customer Service, Maintenance, Business, English, Communication, Management.