Executive, Contract Administration and Customer Service (12 months Contract)

People Profilers; Klang Municipal Council; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading recruitment agency is looking for an Executive in Contract Administration and Customer Service for a 12-month contract in Klang. The role involves overseeing documentation accuracy, handling customer inquiries, and managing disbursement processes. Ideal candidates should have a degree in Finance/Business Management and at least 5 years of experience, particularly in the automotive finance industry. Proficiency in MS Office and strong communication skills are essential.

Qualifications

• Minimum of 5 years of working experience.
• Minimum 3 years in Automotive Finance industry.

Responsibilities

• Make thorough checks for documentation accuracy and compliance.
• Support customer service activities in Finance & Leasing.
• Manage contract activation and timely payments to Dealers and Suppliers.

Skills

Good knowledge in MS Office software like Word & Excel

Good spoken and written English

Good spoken Cantonese

Ability to handle stress

Problem-solving skills

Attention to detail

Education

Degree in Finance/Business Management or similar qualification

Tools

Finance/Leasing Contract Management ERP

Job description

Executive, Contract Administration and Customer Service (12 months Contract)

Job Description:

Location:Puchong | Selangor

Working hours:Monday - Friday, 8.30am 5.30pm (Work-on-site)

This is a 1 Year contract role. (Subject to conversion or extension)

Objective of the Job

• To make a thorough check for accuracy, completeness of documentation and adherence to all credit approval terms & conditions as well as legal and corporate regulations, and then to initiate quick disbursements to our suppliers; also, to close contracts in the system quickly and manage customer file handling most efficiently. Our suppliers wait for us to pay them. A disbursement is irreversible; it represents the final step in the loan-giving process and our ultimate commitment to the deal
• To support customer service activities for the Company Finance & Leasing business
• Responsible for customer call centre to fulfil customers, salespersons, dealers, suppliers enquiries and requests

Main Accountabilities

• Fulfil customers expectations and needs, i.e. enquiries for new loans, modification of accounts, attend to enquiries and requests relating to account management and customers complaints; early termination requests etc
• Attend to dealers, suppliers and salespeople enquiries
• Manages contract activation & disbursement process in the CMS and Navision and ensure timely payout to Dealers and Suppliers
• Administrate normal contract closing in CMS and Navision and refund of over payment to customer and ensure Maintenance of Lien Registration and Release
• Set-up GIRO payments approved by banks for customers in the Contract Management System. Additionally manages and executes paid in full contracts in Contract Management System

Required Educational Background

• Degree in Finance/Business Management or similar qualification

Professional Experience

• Minimum of 5 years of working experience
• Minimum 3 years in Automotive Finance industry

Technical Knowledge

• Good knowledge in MS Office software like Word & Excel
• Good spoken and written English and Cantonese. Other local dialects will be an added advantage
• Good knowledge of Finance/Leasing Contract Management ERP
• Good knowledge of hire purchase terms and processes including contract administration and legal documentation
• Good communication and interpersonal skills (ability to interact with all levels)
• Ability to quickly adapt to new culture and environment and to work with other departments
• Attention to detail, figure-oriented, conscientious, careful, pro-active and accurate
• Ability to multi-task
• Ability to handle stress
• Ability to work in a team as well as be independent
• Problem-solving skills
• Ability to meet deadlines
• Tactful

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [e-mail]

EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

Required Skills:

Automotive Working Experience Pay Cantonese Contract Management Management System Enquiries Loans Registration Account Management Credit Interpersonal Skills MS Office Regulations Payments Suppliers Administration Documentation Finance Software Customer Service Maintenance Business English Communication Management