Executive, Client Management

DKSH Group; Petaling Jaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading company in client management is seeking an Executive to support client accounts and drive growth. The role involves managing operations, conducting business analysis, and coordinating with internal departments to enhance service delivery. Ideal candidates should possess strong numeracy and communication skills, along with a diploma in Business Administration.

Qualifications

• Basic understanding of clients' industry/business/products.
• Fluency in local language and ideally in English.

Responsibilities

• Support day-to-day operations of client accounts.
• Conduct business analysis to understand market situation.
• Identify opportunities to expand services provided to clients.

Skills

Client Management

Communication

Numeracy

Quantitative Analysis

Cultural Sensitivity

Education

Certificate/diploma in Business Administration

Tools

Excel

Word

PowerPoint

Job description

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Title: Executive, Client Management

Location:

Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Client Management

Requisition Number: 180290

Description:

Job Summary

Support the day-to-day operations of client accounts to ensure smooth client business integration and drive growth of clients

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Conduct business analysis to understand market situation and clients' requirements to support development of business plans
• Prepare documents on business integration, including processes and system setups
• Prepare report and track the accuracy of clients' profit and loss
• Identify opportunities to expand services provided to clients, introduce additional VAS services to clients, and share leads with Business Development
• Coordinate with internal DKSH departments to ensure all operational issues/service complaints are resolved effectively and timely
• Prepare relevant documents for business communications and business review meetings
• Coordinate and communicate all planned activities to all operational departments and Business Units

Functional Skills and Knowledge

• Demonstrate basic understanding of clients' industry/business/products
• Demonstrate basic client management and communication skills
• Proven advanced numeracy and quantitative analysis
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Certificate/diploma in Business Administration, or equivalent