Executive - Client Engagement

Holiday Tours & Travel Sdn Bhd; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player in travel solutions is seeking a dynamic Executive - Client Engagement to manage key accounts and foster client relationships. In this role, you will ensure client satisfaction, collaborate with cross-functional teams, and drive business revenue. The ideal candidate will possess a background in tourism or business administration, with exceptional interpersonal skills and a commitment to service excellence. Join a company that values diversity and promotes a collaborative environment, where your contributions will make a significant impact in the travel industry.

Benefits

Travel Allowance

Health Insurance

Flexible Working Hours

Professional Development Opportunities

Qualifications

• Experience in customer service and sales roles with a proven track record.
• Willingness to travel for client meetings and industry events.

Responsibilities

• Cultivate and maintain strong client relationships.
• Ensure client satisfaction and retention through excellent service.
• Collaborate with teams for seamless execution of services.

Skills

Customer Service

Account Management

Interpersonal Skills

Communication Skills

Sales Skills

Education

Diploma in Tourism & Hospitality Management

Degree in Business Administration

Tools

CRM Software

Job description

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The Executive - Client Engagement is managing key accounts, fostering client relationships, and maximizing business revenue and profit.

Job Description

1. Account Management:
2. Cultivate and maintain strong client relationships by understanding their needs and objectives.
3. Ensure client satisfaction and retention by facilitating pleasant customer experiences at all touchpoints.
4. Collaborate with cross-functional teams to ensure seamless execution and service delivery.
5. Act as the primary point of contact for clients and lead internal projects and problem-solving efforts.
6. Offer advice, insights, and solutions to address client needs and challenges.
7. Stay abreast of industry trends and best practices to maintain relevance with clients.

2. Housekeeping and fulfilling Client Service Level Agreement (SLA):

1. Enforce adherence to service level agreements (SLAs) and credit policy guidelines.
2. Encourage continuous improvement in customer service levels and employee engagement.
3. Ensure team awareness of client travel policies and service level requirements.
4. Uphold established procedures and quality standards to maximize customer satisfaction.
5. Conduct regular client reviews to assess satisfaction levels.
6. Maintain accurate client profile records in CRM database.
7. Document client interactions and feedback for continuous improvement.
8. Stay informed about company offerings and identify opportunities for upselling or cross-selling additional services.
9. Cultivate new opportunities with clients to increase transaction volume or foster longer-term partnerships.

4. Rapport Building with internal and external stakeholders:

1. Establish rapport with key decision-makers within client organizations.
2. Utilize CRM tools to track and leverage relationships for mutual benefit.
3. Collaborate with internal teams and management to build rapport with client senior leadership.

Job Requirement

• Diploma/Degree in Tourism & Hospitality Management, Business Administration, or related field.
• Experience in customer service and sales roles, with a proven track record of meeting or exceeding targets.
• Exceptional interpersonal and communication skills.
• Willingness to travel for client meetings and industry events.
• Adherence to ethical standards and commitment to upholding company values.

If this opportunity excites you and you would like to discover more, we would love to meet with you. HTT is looking for high performance talents and welcomes all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive, conducive and collaborative environment for all employees.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Account Management Role?
• How many years' experience do you have as a Client Engagement Executive?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• Are you willing to travel for this role when required?

Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operating in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel-based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups like Virtuoso, Hilton, and Marriott.

Our Core Values:

• Deliver WOW
• Be RELIABLE
• Pursue GROWTH
• Stay HUMBLE

Company Overview

Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operating in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel-based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups like Virtuoso, Hilton, and Marriott.

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