Executive - Business IT (English & mandarin Language Support)

Responsibilities of the Role:

• Oversees the IT related issues that are essential to business.
• Ability to provide excellent customer service including strong analytical, business process understanding and problem-solving skills.
• Control tower & coordination of service delivery related responses & activities.
• Ability to think logically and quickly under pressure.
• Proactiveness 24x7 monitoring & real-time visibility to IT outage in real time manner.
• Monitoring, maintaining tickets and work closely with business stakeholders on IT Issue.
• Provide fast and efficient support when and where it’s needed to ensure end users remain productive and operations run smoothly.
• Handle support tickets within the required SLA and IT service.
• Support first level documentation and user guide.
• Keep IT management apprised of critical issues.
• Able to identify and trigger the rightful ticket resolution owner in accordance with business process.
• Handle L2 ticket/issues escalated for resolution.

Requirements for the Role:

• Required to speak, read and write in English and Mandarin.
• Diploma, Bachelor's Degree, in Engineering / IT / Computer Science.
• Strong language competencies in English and other languages are added advantage.
• Able to work night shift.
• Minimum 1 year of total IT experience/software/services.

The Package:

• Attractive Salary (RM3,000 – RM4,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.
• Working Location: Kuala Lumpur.

Interested candidates are invited to apply via

• hr.recruitment@scicom.com.my
• https://recruitment.scicom-intl.com/