Executive, Business Development & Customer Service (Based in Kluang)

Etika; Kluang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in the beverage sector is looking for a Business Development Executive based in Kluang. This role involves achieving sales targets, managing customer relationships, and conducting market analysis to optimize operations. Candidates are required to have a diploma or higher with five years' experience, along with excellent communication and teamwork skills. Join us to help drive our mission of enriching lives.

Qualifications

• Candidate must have at least 5 years' experience in a relevant field.
• Personal integrity to handle confidential information required.
• Ability to travel anytime.

Responsibilities

• Assist in achieving the Company's target and strategic aims.
• Manage customer relationships and follow up on payments.
• Conduct weekly discussions on target achievement.

Skills

Excellent verbal communication skills

Active Listening

Team Work

Confidence - maintaining a positive attitude

Resilience - communicating with conviction

Education

Diploma and higher

Job description

Executive, Business Development & Customer Service (Based in Kluang)

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Assist to achieve the Company's target and strategic aims

• Location Fees - Minimize poor item sales location
• Sales collection follow the Benchmark
• Sales forecast – machine quantity , models , market segment , geography and competitor
• Helping determine pricing schedules , promotions and negotiations
• make appointment with pic
• site visit upon approval - share the VM proposal (benefits and usage)-approach pic on VM installations (finalize on utility point(to communicate with tech team) & agreement clause sharing) or convincing client if not approved
• Update to manager thru location survey form for discussion and approval - update detail example total headcount, competitors
• Weekly discussion with group manager on target achievement and early preparation for machine delivery/recall/exc
• Monthly - Submit outlook file - 3 month forecast
• Upon customer approval - create Reference number in agreement ref file ( excel file - ref running no) for agreement preparation.- agreementdetails such as - ref no, client address ,no of VM, VM model ,Product ,Price list, Terms .
• Get signature from Branch Manager before submit to customer
• meet pic for contract sign up & confirm date of VM delivery and finalise utilities arrangement
• Submit both parties signature agreement to Admin dept for the filling

Delivery process

• Sales Prepare Vending Machine D.O support (Jobsheet) form and get Branch Manager and Operation manager approval/signature, then hand over the Vending Machine D.O support (Job sheet) to workshop for VM preparation (min 7days earlier)
• Communicate with Customer , technical team, transport team, workshop team, and operation team on the installation process and customer requirement.
• Delivery order form (DO )for customer signature upon receive the Vending Machine. to return to admin dept for filling
• Follow up with customer on the Vending Machine quality and problem caused
• Meet up with min 5 existing customer on weekly basis to create good PR and get customer feedback ( to concrete the relationship)-get customer feedback through customer survey form (csi form)- for improvement on any customer complaint or request.
• Update client for sales historical - either withdraw or add machine (example - low sales : relocated / down grade or recall , high sales - add machine)
• Follow up on customer payment (subsidy or rental)
• Follow up on table top order and payments
• Update product proposal time to time on latest stock and price
• Update customers about price increase, new product launch, service changes thru mail memo
• Installation Machine Qty - reach the target
• Location Fees - Minimize poor item sales location
• New machine installation follow Item Sales Benchmark
• Maximize the quality machine placement

REQUIREMENTS

• Diploma and higher with 5 years’ experience
• Personal integrity to handle confidential information
• Candidate can travel anytime
• Excellent verbal communication skills , extra languages is an advantage
• Confidence -maintaining a positive attitude
• Resillence-communicating with conviction
• Active Listening-understanding the customers needs
• Team Work

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? Which of the following types of qualifications do you have? How many years' experience do you have as a business development executive? What's your expected monthly basic salary? Do you have experience in a sales role? Do you have customer service experience? How would you rate your English language skills? Do you have experience in a role which requires relationship management experience?

Manufacturing, Transport & Logistics 1,001-5,000 employees

WHAT'S #LIFEATETIKA

ETIKA - the only fully integrated Halal beverage company to offer all categories of beverages in the Malaysian market across 18 brands, making us a one-stop beverage partner of choice.

At Etika, we recognise that our continued competitiveness is derived from our core competencies, supported by leading-edge performance standards and practices. Our Vision – “Happiness Made Simple” has been established to attract, engage, develop and reward our talents in order to deliver on more cohesive organizational objectives as well as driving high organizational performance.

We are honoured to have won the following awards:

2019 Human Resources Excellence Awards - Excellence in Change Management (Silver); Excellence in Learning and Development (Bronze).

2019 Asia Recruitment Awards - Most Successful Recruitment Referral Scheme (Silver).

2019-2020 Employer Branding Awards - Asia’s Best Employer Brand and Best Employee Referral Program

Today, Etika Group continues to make in-roads with its strong brand equity and multi-talented workforce. Our progressive existence is firmly embedded in our Mission – “Everything We Do Creates New Ways of Enriching Lives”.

eXperience #LifeAtEtika with us TODAY! “Join Us, Inspire Us, Be Our Talent!”

WHAT'S #LIFEATETIKA

ETIKA - the only fully integrated Halal beverage company to offer all categories of beverages in the Malaysian market across 18 brands, making us a one-stop beverage partner of choice.

At Etika, we recognise that our continued competitiveness is derived from our core competencies, supported by leading-edge performance standards and practices. Our Vision – “Happiness Made Simple” has been established to attract, engage, develop and reward our talents in order to deliver on more cohesive organizational objectives as well as driving high organizational performance.

We are honoured to have won the following awards:

2019 Human Resources Excellence Awards - Excellence in Change Management (Silver); Excellence in Learning and Development (Bronze).

2019 Asia Recruitment Awards - Most Successful Recruitment Referral Scheme (Silver).

2019-2020 Employer Branding Awards - Asia’s Best Employer Brand and Best Employee Referral Program

Today, Etika Group continues to make in-roads with its strong brand equity and multi-talented workforce. Our progressive existence is firmly embedded in our Mission – “Everything We Do Creates New Ways of Enriching Lives”.

eXperience #LifeAtEtika with us TODAY! “Join Us, Inspire Us, Be Our Talent!”

What can I earn as a Business Development Executive