Executive, Business Development & Customer Service (Based in Bukit Mertajam)

Etika; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading beverage company in Malaysia is seeking an Executive for Business Development & Customer Service. This role focuses on achieving targets, managing customer relationships, and requires a diploma in Business Studies or related fields, along with at least 5 years of relevant experience. Join Etika to be part of a team that enriches lives with its diverse beverage offerings.

Qualifications

• Diploma or higher qualification in Business Studies, Marketing, or Communications.
• Minimum 5 years of relevant experience.
• Willingness to travel on short notice.

Responsibilities

• Assist to achieve the Company's target and strategic aims.
• Communicate with customer and various teams for installation requirements.
• Meet existing customers weekly to build good PR and get feedback.

Skills

Customer service orientation

Interpersonal skills

Active listening

Communication skills

Entrepreneurial mindset

Education

Diploma or higher in Business Studies

Marketing

Communications

Job description

Executive, Business Development & Customer Service (Based in Bukit Mertajam)

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Assist to achieve the Company's target and strategic aims

Location Fees - Minimize poor item sales location

Sales collection follow the Benchmark

Sales forecast – machine quantity , models , market segment , geography and competitor

Helping determine pricing schedules , promotions and negotiations

make appointment with pic

site visit upon approval - share the VM proposal (benefits and usage)-approach pic on VM installations (finalize on utility point(to communicate with tech team) & agreement clause sharing) or convincing client if not approved

Update to manager thru location survey form for discussion and approval - update detail example total headcount, competitors

Weekly discussion with group manager on target achievement and early preparation for machine delivery/recall/exc

Monthly - Submit outlook file - 3 month forecast

Upon customer approval - create Reference number in agreement ref file ( excel file - ref running no) for agreement preparation.- agreementdetails such as - ref no, client address ,no of VM, VM model ,Product ,Price list, Terms .

Get signature from Branch Manager before submit to customer

meet pic for contract sign up & confirm date of VM delivery and finalise utilities arrangement

Submit both parties signature agreement to Admin dept for the filling

Delivery process

Sales Prepare Vending Machine D.O support (Jobsheet) form and get Branch Manager and Operation manager approval/signature, then hand over the Vending Machine D.O support (Job sheet) to workshop for VM preparation (min 7days earlier)

Communicate with Customer , technical team, transport team, workshop team, and operation team on the installation process and customer requirement.

Delivery order form (DO )for customer signature upon receive the Vending Machine. to return to admin dept for filling

Follow up with customer on the Vending Machine quality and problem caused

Meet up with min 5 existing customer on weekly basis to create good PR and get customer feedback ( to concrete the relationship)-get customer feedback through customer survey form (csi form)- for improvement on any customer complaint or request.

Update client for sales historical - either withdraw or add machine (example - low sales : relocated / down grade or recall , high sales - add machine)

Follow up on customer payment (subsidy or rental)

Follow up on table top order and payments

Update product proposal time to time on latest stock and price

Update customers about price increase, new product launch, service changes thru mail memo

Installation Machine Qty - reach the target

Location Fees - Minimize poor item sales location

New machine installation follow Item Sales Benchmark

Maximize the quality machine placement

REQUIREMENTS

Diploma or higher qualification in Business Studies, Marketing, Communications, or a related field, with a minimum of 5 years of relevant experience

High personal integrity, with the ability to handle confidential information responsibly

Willingness to travel on short notice as needed

Strong customer service orientation and interpersonal skills

Excellent verbal communication skills; proficiency in additional languages is a plus

Confidence with a consistently positive and professional attitude

Resilience, with the ability to communicate effectively and convincingly under pressure

Strong active listening skills, with a focus on understanding customer needs

Entrepreneurial mindset, with a commitment to continuous learning and self-improvement

Proven ability to work effectively in a team environment

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a business development executive? Do you have experience in a sales role? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? How would you rate your English language skills? How many years of business management experience do you have?

Manufacturing, Transport & Logistics 1,001-5,000 employees

WHAT'S #LIFEATETIKA

ETIKA - the only fully integrated Halal beverage company to offer all categories of beverages in the Malaysian market across 18 brands, making us a one-stop beverage partner of choice.

At Etika, we recognise that our continued competitiveness is derived from our core competencies, supported by leading-edge performance standards and practices. Our Vision – “Happiness Made Simple” has been established to attract, engage, develop and reward our talents in order to deliver on more cohesive organizational objectives as well as driving high organizational performance.

We are honoured to have won the following awards:

2019 Human Resources Excellence Awards - Excellence in Change Management (Silver); Excellence in Learning and Development (Bronze).

2019 Asia Recruitment Awards - Most Successful Recruitment Referral Scheme (Silver).

2019-2020 Employer Branding Awards - Asia’s Best Employer Brand and Best Employee Referral Program

Today, Etika Group continues to make in-roads with its strong brand equity and multi-talented workforce. Our progressive existence is firmly embedded in our Mission – “Everything We Do Creates New Ways of Enriching Lives”.

eXperience #LifeAtEtika with us TODAY! “Join Us, Inspire Us, Be Our Talent!”

WHAT'S #LIFEATETIKA

ETIKA - the only fully integrated Halal beverage company to offer all categories of beverages in the Malaysian market across 18 brands, making us a one-stop beverage partner of choice.

At Etika, we recognise that our continued competitiveness is derived from our core competencies, supported by leading-edge performance standards and practices. Our Vision – “Happiness Made Simple” has been established to attract, engage, develop and reward our talents in order to deliver on more cohesive organizational objectives as well as driving high organizational performance.

We are honoured to have won the following awards:

2019 Human Resources Excellence Awards - Excellence in Change Management (Silver); Excellence in Learning and Development (Bronze).

2019 Asia Recruitment Awards - Most Successful Recruitment Referral Scheme (Silver).

2019-2020 Employer Branding Awards - Asia’s Best Employer Brand and Best Employee Referral Program

Today, Etika Group continues to make in-roads with its strong brand equity and multi-talented workforce. Our progressive existence is firmly embedded in our Mission – “Everything We Do Creates New Ways of Enriching Lives”.

eXperience #LifeAtEtika with us TODAY! “Join Us, Inspire Us, Be Our Talent!”

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What can I earn as a Business Development Executive