Executive - Business Channels - Priority Banking (Operations & Customer Service)

Hong Leong Bank Berhad; Selangor; On-site; MYR 48,000 - 72,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia is seeking a dedicated customer service professional to serve High Net Worth clients. You will handle deposits, withdrawals, remittances, and product sales, while supporting relationship managers in building client relationships.

The role requires a Malaysian citizen with a Diploma in business studies and at least 2 years in customer service, plus cash handling experience. Banking experience is advantageous for this position.

Qualifications

• Malaysian citizen.
• Diploma in any business related studies.
• At least 2 years of working experience in customer service.
• Proven cash handling and transaction processing experience.
• Experience in a financial institution is a plus.

Responsibilities

• Provide exemplary customer service to High Net Worth Clients and contribute to CSAT targets.
• Accept and process deposits, withdrawals, remittances, ANSB and other bank products promptly and accurately.
• Carry clear targets for CASA and FD growth, account openings, and cross-sell of PL, Credit Cards, Portfolio Sales and ASBF Funding.
• Support Relationship Managers & Area Managers in building rapport with priority banking clients.

Skills

Customer service

Cash handling

Transaction processing

Education

Diploma in Business

Job description

If you are looking to excel and make a difference, take a closer look at us…

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities

• Provide exemplary customer service to High Net Worth Clients and contribute to expected levels of CSAT (Customer Satisfaction) scores;
• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner while;
• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product
• To support the Relationship Managers & Area Managers in building business rapport with priority banking customers

Job Requirements

• Malaysian citizen
• Candidate must possess a minimum Diploma in any business related studies
• Candidate must possess at least 2 years of working experience in customer service
• Possess cash handling and transaction processing experience
• Related working experience in Financial Institution will be an added advantage

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.