Executive - Business Channels - Priority Banking (Operations & Customer Service)

Hong Leong Bank; Malaysia; Hybrid; MYR 36,000 - 51,000; Full time

Job summary

Hong Leong Bank is seeking a customer service professional to engage high net worth clients, handle deposits, withdrawals, remittances, and other bank products, and contribute to CSAT scores.

You will support Relationship Managers and Area Managers to build strong client rapport while aiming for CASA, FD growth, cross-selling and portfolio sales.

Qualifications

• Malaysian citizen
• Diploma in business-related studies
• At least 2 years of customer service experience
• Cash handling and transaction processing experience
• Experience in financial institutions is an added advantage

Responsibilities

• Provide exemplary customer service to High Net Worth Clients and contribute to CSAT scores.
• Accept and process transactions (deposits, withdrawals, remittances, ANSB and other products) accurately.
• Carry clear targets for product growth (CASA, FD, account openings) and cross-sell (PL, Credit Cards, Portfolio Sales, ASBF Funding).
• Support RMs & Area Mangers in building rapport with priority banking customers

Skills

Customer service

Cash handling

Transaction processing

Cross-selling

Communication

Education

Diploma in business-related studies

Job description

Key Responsibilities:

• Provide exemplary customer service to High Net Worth Clients and contribute to expected levels of CSAT (Customer Satisfaction) scores;
• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner while;
• Carry clear targets for specific products - CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product
• To support the Relationship Managers & Area Managers in building business rapport with priority banking customers

Job Requirements:

• Malaysian citizen
• Candidate must possess a minimum Diploma in any business related studies
• Candidate must possess at least 2 years of working experience in customer service
• Possess cash handling and transaction processing experience
• Related working experience in Financial Institution will be an added advantage

About Hong Leong Bank

If you are looking to excel and make a difference, take a closer look at us… If you are looking to excel and make a difference, take a closer look at us… We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. HongLeongBank ("HLB") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB's operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB's ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.